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Senior Solution Designer

3 weeks ago

Singapore Singtel Full time

**Senior Solution Designer**:
**Date**:8 Jul 2025

**Location**: Singapore, Singapore

**Company**:Singtel Group
- An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say “Hello BIG Possibilities”._

**Be a Part of Something BIG**

**Make An Impact B**

Project and Demand Involvement:

- Leading projects, initiatives within the CBS IT Customer Relationship Management (CRM) - Telco domain to agreed timelines and budget.
- Work with all levels of Business units in understanding business problems and initiatives.
- Perform solution designer role in the development lifecycle of demands and projects from the initial scoping, devising, and documenting high level and detailed technical solutions, reviewing all stages of testing, and managing the deployment of the solution into production.
- Work closely with different technical groups and SMEs to fulfil e2e solution objective.
- Engage vendors (local and offshore), negotiating solution costs and ensuring quality control over their deliverables.
- Confident presentation skills to Business and non-IT resources.
- Ensure solutions conform to the strategic domain roadmap and adhere to the standards set by the Solution Review Board and Enterprise architects.
- Work closely with test teams to support in UAT, PET and other testing env

Production Involvement:

- Leading the Incident and Problem Management process for CBS IT Customer Relationship Management (CRM), from detection through resolution and post-incident reviews.
- Driving root cause analysis (RCA) and coordinating with teams to implement permanent solutions.
- Developing and executing Standard Operating Procedures (SOPs) to handle recurring incidents, with continuous follow-up to ensure permanent resolutions.
- Leading data reconciliation efforts in Production to identify and resolve dirty data that could impact downstream systems.
- Managing vendor relationships to maintain Production stability, ensuring vigilance in operations, and keeping incident counts under control.

**Skills to succeed**
- Min 7 ~ 8 years in the ICT industry with proven delivery experience in a sizable contract or organization.
- Degree in Information Technology, Computer Science, Software Engineering, Telecommunications, or equivalent field
- Practical experience in 1 or more BSS areas: Ordering, Billing, CRM, MEC.
- Knowledge in OSS areas: Service Order Management, Provisioning, Resource Management.
- Experience in 5+ years in project delivery.
- Experience in 5+ years in the Fulfilment domain.
- 2+ years’ experience in a programming language including experience in an object-oriented language and DB (i.e. Java, Groovy, PL/SQL) preferred

Rewards that Go Beyond

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.