Senior IT Helpdesk Engineer

5 days ago

Singapore Sea Limited Full time

Experienced (Individual Contributor)
- Corporate IT is the backbone of our business. Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our employees at Sea by providing responsive helpdesk service, stable networks and reliable IT systems. We are looking for an experienced IT professional to join our team in providing end user support and daily operations.

As a Senior Helpdesk Engineer, you will be responsible for leading the development and implementation of IT support processes, interpret IT related issues on both System and User side to meet corporate requirements, and provide technical support in a fast-paced and demanding environment.
- Provide day-to-day technical support to internal end users and ensuring smooth and efficient operations of IT devices and systems
- Lead initiatives to optimize helpdesk operations, propose process improvements, and drive automation or efficiency enhancements
- Handle IT asset management, maintain inventory and vendor coordination to support operational excellence
- Maintain and monitor office shared devices such as video conference systems and printers
- Provide IT support for internal and external events, ensuring seamless technical execution
- Collaborate with regional leaders, system engineers, and network teams to support projects and cross-functional initiatives
- Mentor junior team members, foster a knowledge-sharing culture, and actively contribute to the team’s technical development

**Job Requirements**:

- Diploma or Degree in Computer Sciences, Information Technology or a related field preferred
- 3-5 years of relevant experience operating in a similar role, with proven track record in supporting VIPs or senior executives
- Demonstrated ability to identify opportunities for operational improvement, drive process enhancements, and implement best practices
- Proactive, service-oriented mindset with strong critical thinking and problem-solving skills.
- Experience in supporting remote or hybrid work setups, including troubleshooting VPN, conferencing tools (Zoom, Teams), and remote access software
- Ownership mindset, capable of managing incidents end-to-end, including root cause analysis and post-resolution improvements.
- Experience using ITSM platforms (e.g., ServiceNow, JIRA Service Desk, Freshservice)
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS), iOS and Android
- Solid understanding of TCP/IP, LAN technology, switching and routing
- Hands-on experience in Windows and/or Linux server administration
- Proficiency in setting up and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points
- Willingness to occasionally support after-office hours or weekend infrastructure activities when needed.
- Professional Qualification - Microsoft Certified/CCNA are a plus

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