SAP Contact Center(Bcm) Sinch Contact Pro

1 week ago


Singapore MINDGATE SOLUTIONS PTE. LTD. Full time

Voice and ChatBot expert
Configure Chat and Voice configurations using Sinch Contact Pro
Expert on User configurations, Queue configurations(voice and Chat), network configurations
Hana Expert
data analytics on Contact pro reporting and configurations
C4C and CRM integration expert with Sinch Contact pro
virtual IP mappings
DR replication creation using sql scripts
IA and HAC configuration expert
IIS and windows service expert
Data replication expert using ETL and hana models
CPI iflow designer for data flow
Automation expert

Demonstrated technical proficiency with the following Components, tied to Functional and Technical Support Serviceso Infrastructure Administrator

Agent Server, Alarm Server, Batch Job Server, Call Dispatcher
- CEM Server, Chat Portal server, Chat Server
- Communication Mobile Client
- Configuration Database Server
- Connection Server
- Data Collector
- Directory Database Server
- Directory Server
- External Terminal Controller
- File Replication Server
- H323 Bridge
- High Availability Controller
- History Database Server
- Integration Interfaces
- Media Routing Server
- Monitoring Database Server
- Monitoring Web Clients
- Operative Database Server
- Outbound Database Server
- Prompts
- Remote Administration Tool
- Reporting Database Server
- SIP Bridge
- Standard Reports


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