Application Support Team Lead

1 week ago

Singapore The Edge Partnership Full time

**Responsibilities**:
**Key Accountabilities and Outcomes to be Achieved**:

- **Coach and mentor L2 and L3 teams** to upskill and uplift their technical capabilities.
- **Ensure technical support meets agreed SLA standards** (24 x 7 coverage).
- **Lead initiatives to improve the end-user experience** and enhance customer satisfaction.
- **Champion high levels of IT service and support** by understanding the service impact of projects and mitigating potential issues.
- **Uphold and improve the quality of IT service and performance,** identifying areas for improvement.
- **Manage vendor performance** through effective service level management and business engagement.
- **Support the evaluation of operational impacts** resulting from regulatory changes or new legislation affecting compliance procedures and processes.
- **Review and enhance internal policies and controls** to strengthen internal frameworks and processes.
- **Provide support for internal and external audits** as well as compliance-related activities.

**Job Requirements -**

**Educational Qualifications**:

- **Degree** in Computer Science, Information Technology, or related fields.

**Work Experience and Technical Skills**:

- **5+ years of hands-on experience** in Linux administration, Kubernetes, and Nutanix environments.
- Proficiency in **Linux operating systems** (e.g., Red Hat, Ubuntu).
- Strong expertise in **Kubernetes** (e.g., deployment, scaling, and monitoring).
- Familiarity with **Nutanix architecture** and management.
- Knowledge of **containerization technologies** (e.g., Docker).
- Understanding of **networking, security, and storage solutions**.

**Soft Skills and Attributes**:

- **Excellent leadership** and people management skills.
- Strong **decision-making** and **problem-solving** abilities.
- Detail-oriented with the ability to **multi-task** effectively.
- **Analytical mindset** with strong resource management capabilities.
- A **team player** with a positive attitude.
- Experience in **contract and vendor management**.
- **Exceptional verbal and written communication skills** to engage with stakeholders at all levels.

**Other Requirements**:

- Ability to work effectively in a **dynamic, fast-paced environment**.
- Strong commitment to **continuous improvement** and delivering exceptional service standards.

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