Customer Service Executive

5 days ago

Singapore A.J. WALTER AVIATION SINGAPORE PTE. LTD. Full time

**Overview**:
Customer Service Executive - FTS/AOG

Vital to the continued financial success of the organisation through professional brand representation and fanatical services provided to customers in relation to customer order and returns. There are opportunities of continued process improvement identification and implementation to offer a seamless customer journey. Proactively developing, maintaining and strengthening relationships with existing and new customers to optimise customer satisfaction and all sales opportunities from existing & new accounts.

**Roles & responsibilities**:
1. Manage customer requirements in an efficient & timely manner

2. Interrogate quantum and search the market for part availability and pricing

3. Always deliver high quality customer service 24/7

4. Quote in accordance with company policy and procedures

5. Look to increase conversion rates of sales, exchanges & loans

6. Promote efficiency throughout the customer journey by identifying new ways of working

7. Proactively engage with internal and external customers

8. Purchase items for customer requirements and negotiate with suppliers

9. Work on different platforms such as Skynet, Customer Portal, Aeroxchange, Sky Select

10. Provide assistance in ensuring payment for services provided.

11. Successfully manage and grow a variety of customer accounts

12. Supporting both adhoc and contract customer.

**Expectations**:

- Team player with good communication skills
- To strive for continuous improvement
- Attention to detail
- Capability to multitask and prioritise workloads
- Self-motivated
- Problem solve

**Requirements**:

- Good communication skills
- Ability to prioritise and manage workloads
- Managing relationships with existing & new customers
- Excellent computer literacy and proficient in Microsoft Word, Excel and Outlook
- Good communication skills both verbally and written
- Commercial acumen developed through sales experience
- Strong customers service experience

**Good to have**:

- Quantum knowledge
- Aviation/Aerospace knowledge & experience
- Proficient in Microsoft Word, Excel and Outlook
- Negotiation skills to help maximise profits
- Ability to manage and nurture relationships with current and new customers

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