
Customer Service Specialist
6 days ago
'¢ Local touchpoint operating within the GBS model.
'¢ Maximising the Order Fulfilment process/ OTC performance
'¢ Act as a Key Customer contact.
'¢ Action open orders and report/ resolve potential service misses, fulfilment process, etc
'¢ Advise on order modification, order optimization for Customer
'¢ Close alignment with regional GBS teams/Japan 3PL on delivery schedules
'¢ Meet KPI metrics for GBS OTC processing in line with company set targets
'¢ Alignment to the key principles of the Global GBS OTC stream.
'¢ Participation in regular service meetings with GBS teams
'¢ Input into Customer Service projects as required
'¢ Liaise with freight forwarders and regional GBS teams/Japan 3PL to ensure orders meet the customers' expectations
'¢ Review exception reports & take necessary corrective action
'¢ Advising on credit returns as required.
'¢ Meet KPI metrics for GBS OTC processing in line with company set targets
'¢ Input into Customer Service projects as required
'¢ Escalate diversions or improvements to GBS model to line manager.
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