Customer Service Specialist

6 days ago


Singapore Treasury Wine Estates Full time

'¢ Local touchpoint operating within the GBS model.

'¢ Maximising the Order Fulfilment process/ OTC performance

'¢ Act as a Key Customer contact.

'¢ Action open orders and report/ resolve potential service misses, fulfilment process, etc

'¢ Advise on order modification, order optimization for Customer

'¢ Close alignment with regional GBS teams/Japan 3PL on delivery schedules

'¢ Meet KPI metrics for GBS OTC processing in line with company set targets

'¢ Alignment to the key principles of the Global GBS OTC stream.

'¢ Participation in regular service meetings with GBS teams

'¢ Input into Customer Service projects as required

'¢ Liaise with freight forwarders and regional GBS teams/Japan 3PL to ensure orders meet the customers' expectations

'¢ Review exception reports & take necessary corrective action

'¢ Advising on credit returns as required.

'¢ Meet KPI metrics for GBS OTC processing in line with company set targets

'¢ Input into Customer Service projects as required

'¢ Escalate diversions or improvements to GBS model to line manager.



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