Senior Officer/assistant Manager

1 week ago

Singapore Ministry Of Social And Family Development Full time

**What the role is**
- The Rehabilitation and Protection Group (RPG) undertakes the statutory functions in the rehabilitation of adult and youth offenders, and the protection of children, families and vulnerable adults (VAs). Our mission is to empower individuals and families to break cycles of abuse, neglect and offending.
As part of the RPG family, the Adult Protective Service (APS) is a statutory service and it leads in the policies and processes to safeguard the safety and well-being of individuals, families and vulnerable adults experiencing violence, abuse or neglect.

**What you will be working on**
- Reporting to the Manager, you will be part of a team responsible for the service management of Protection Specialist Centres (PSCs), the Mandatory Counselling Programme (MCP), as well as Crisis Shelters (CS), to ensure good quality delivery of social services for individuals and families experiencing domestic violence. You will have opportunities to work closely with colleagues involved in statutory protection, as well as government and community partners to develop, implement and review strategies and plans related to the protection landscape, including enhancing standards and capability of the sector.
As a Senior Officer/ Assistant Manager, you will:

- Monitor and manage performance and undertake service management of the PSC, MCP and CS service providers.
- Identify areas of improvement in programmes and implement quality controls to ensure effective delivery of services.
- Conduct operational reviews of programmes, in collaboration with service providers and other stakeholders, to improve service delivery and ensure the services are robust to support the protection landscape.
- Review and implement plans to support the building of capability and capacity of the PSC, MCP and CS service providers; to better cater to the demands and needs of individuals and families experiencing domestic violence.
- Provide secretariat support to meetings with management
- Undertake any other duties as assigned by your supervisor.

**What we are looking for**
- Tertiary qualifications, with at least 2 years of relevant experience in the development and implementation of programmes/ services as well as service providers’ capability development.
- Experience in community development, social services related jobs or jobs which require strong engagement with the community will be advantageous.
- Strong project management skills
- Good eye for details and strong analytical skills
- Good writing and presentation skills
- Proactive and resourceful, with a ‘can do’ spirit
- Good interpersonal skills and comfortable in engaging external partners in government and the community

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