Itsm System Solution Manager

2 days ago


Singapore JJ Consulting Services Full time

Our Client is an established company in Singapore, who is seeking to recruit an ITSM System Solution Manager (ServiceNow).

**ITSM System Solution Manager (ServiceNow)**

The ITSM System Solution Manager manages the implementation, upgrading and enhancement of system/solution to meet customers’ needs. You will also be involved in the development of software/system used for service delivery.

**Responsibilities**:

- Conducting regular project and code review session
- Reviewing and enhancing system for security compliance
- Conducting training for end user and/or support staff
- Managing the development and release schedules
- Identifying, assessing and managing system enhancement required to improve managed services delivery productivity
- Managing different stakeholders who often have different set of concerns
- Managing change to effectively adopt automation
- Managing complex requirement and inhouse, external resources to deliver projects on time.

**The Requirements**:

- Degree in IT with at least 5 years of relevant experience in project management or developing ITSM system such as ServiceNow
- IT Service Management and Scrum Methodologies
- Java, Unix or Powershell scripting, Database, reporting technology
- Lean Six Sigma

JJ Consulting Services

EA Licence No.: 12C6207

**Salary**: $4,361.00 - $14,224.00 per month

Schedule:

- Monday to Friday
**Experience**:

- ServiceNow: 1 year (preferred)



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