Itsm Engineer

2 weeks ago

Singapore STAR CAREER CONSULTING PTE. LTD. Full time

**Location: Jurong East
**Responsibilities**:

- Design and implement ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Management.
- Administer and support ITSM tools (e.g., BMC, ServiceNow, Jira Service Management) to enhance service delivery and reporting.
- Work with IT and business teams to define service levels, create service catalogues and ensure compliance with service level agreements (SLAs).
- Analyse service performance metrics to identify areas for improvement
- Work with the sales team to understand client requirements and address client's needs.
- Conduct presentations, demos, and workshops to potential clients
- Facilitate training sessions and workshops to promote ITSM best practices and tool usage across the organization.
- Assist in the development and maintenance of ITSM documentation such as process flows and user guides

**Job Requirements**:

- 2-3 years of experience in Design, Implement or Operations of IT Service Management tools or related role, with a strong focus on ITSM tools and processes.
- ITIL certification or other relevant ITSM tools certifications preferred.
- Proficiency in ITSM platforms such as BMC, ServiceNow, Jira Service Management, or similar tools in deployment and operations.
- Understanding of ITIL (Information Technology Infrastructure Library) frameworks
- Experience with incident, change, and problem management processes.
- Proficiency in scripting languages (e.g., Python, PowerShell) to automate repetitive tasks and enhance ITSM tool functionality.
- Familiarity with automation tools and Ability to design and implement automated workflowsExperience in project management or agile methodologies.

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

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