L2 Support Analyst

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.
Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.
- excluding partnerships

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

**POSITION PURPOSE**:
1. Be a team member of L2 production support team located across Singapore, Hong Kong and India to ensure 24
- 6 production support for the APAC region.
3. Independently debug and propose resolution/work-around for complex production issues.
4. Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
5. Coordinate across various teams to effectively manage production issues and maintenance activities.
6. Respond to user requests, incidents and follow up on problems in a timely manner.
7. Ensure issues are reported, tracked, followed up and escalated timely.
8. Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
9. Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process.
10. Communicate and provide status updates on issues to business users, management team and other stakeholders.
11. Contribute to preventive system monitoring and alerting, where appropriate.
13. Support Disaster Recovery Test and Business Continuity activities.
14. Support IT Security activities e.g. health checks after security patches.
15. Support end-of-day and end-of-month batch runs.
16. Perform and coordinate regular maintenance activities.
18. Analyze and challenge existing support processes to achieve continuous improvement.

**Responsibilities**

**Direct Responsibilities**

1. Incidents resolution.
2. Preventive maintenance.
3. Pro-active actions / measures to limit corrective maintenance activities.
4. Weekend/Holiday/Night support.

**TECHNICAL & BEHAVIORAL COMPETENCIES**:
**Technical**
- JAVA/J2EE
- Websphere/Tomcat/JBOSS
- ORACLE PL/SQL
- COBOL
- UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc
- TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ
- ITSM tool: Service Now
- Sharepoint
- Database performance & SQL tuning experience is a plus
- Good technical troubleshooting and debugging skills.

**Functional**
- Strong understanding of stop list filtering, AML, social engineering etc.
- Working grasp of double posting accounting treatment.
- Understanding and experience in ITIL concepts.
- Possess good analytical skill and self-motivated

**Behavioural**
- Good team player with strong analytical, communication and interpersonal skills.
- Results and client oriented.
- Able to work independently with mínimal supervision but with a keen sense to escalate timely and appropriately.
- Excellent people management and communication skills.

**SPECIFIC QUALIFICATIONS (IF REQUIRED)**:
**QUALIFICATIONS**:

- University Degree in Computer Science or related disciplines.
- Good command of spoken and written English. Working command of spoken and written Mandarin is preferable. Working command of spoken Cantonese is an advantage.

**EXPERIENCE**:
**Customer/Supplier Relations**:
**Internal**:

- Customers
- Business lines e.g. TBA

**PRIMARY LOCATION**

**SG-06-Singapore**

**JOB TYPE**

**Standard / Permanent**

**JOB**

**INFORMATION TECHNOLOGY**

**EDUCATION LEVEL**

**Bachelor Degree or equivalent (>=