
Customer Service
6 days ago
Overseeing day-to-day operations and managing the e-shop
- Coordinating with Marketing and Creative teams to upload assets onto the e-shop
- Managing and processing website orders, including pick & pack
- Handling customer inquiries, including returns, exchanges, refunds, complaints, and changes in orders via multiple communication channels
- Monitoring and analysing customer service metrics to identify areas for improvement and implementing solutions
- Conducting Quality Audit calibrations to identify improvement opportunities and ensure accuracy of audits
- Conducting regular stock counts and quality control checks to ensure good condition of items
- Reporting any defective stock and rectifying the issue
- Preparing and submitting necessary documents for freight forwarders
- Assisting in generating sales and order status reports
- Managing product orders with suppliers
- Assisting in retail pop-ups
- Categorizing receipts, reimbursements, and invoices and submitting them to Finance on time
**Salary**: $2,400.00 - $3,000.00 per month
**Benefits**:
- Dental insurance
- Employee discount
- Health insurance
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Logistics: 1 year (preferred)
Work Location: In person
- Health insurance
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