Admin Helpdesk Officer

1 week ago

Singapore EXCELTEC PROPERTY MANAGEMENT PTE LTD Full time

2 years exp

**Roles & Responsibilities**

**Job Description**:

- Log in all the above requests, queries, feedback and/or complaints in the licensed Facilities Management and Fault Reporting Tracking System as provided by the Contractor, and immediately escalate/convey/communicate such requests, queries, feedback and/or complaints to the on-site FM or AFM, relevant contractors, AV/IT personnel, cleaning supervisors, security personnel as well as the College’s authorized representatives for their respective follow-up actions.
- Ensure that all requests, queries, feedback and/or complaints are dealt with within a specific timescale, prioritized according to their urgency, and the requestors are always kept informed and updated of the progress and status on these requests, queries, feedback and/or complaints.
- Processing calls includes notifying each action parties, technician, cleaning supervisors, security personnel, AV/IT personnel, contractors, etc where the requests, queries, feedback and/or complaints are made for follow-up actions.
- Assist the Facilities Manager and Assistant Facilities Manager in generating print-out reports
- Receive, process and operationalise carpark requests and provide complimentary carpark at the designated areas.
- Perform fortnightly checking of carpark revenue to ensure no special conditions (e.g rejected amount, expired transactions).
- The duties described above shall not be treated as conclusive and exhaustive

Job Requirement
- NITEC/Diploma in relevant field
- Able to work in a fast pace environment
- Min. 2 years experience

**EXCELTEC PROPERTY MANAGEMENT PTE LTD**

Exceltec was incorporated in 1997 and is a progressive Property & Facilities Management company in Singapore. The company provides a comprehensive suite of property related advisory and management services, empowered with technology and delivered through great service.

We develop sustainable property and facilities management solutions that create value.

Our capabilities are technology-empowered and people-driven, enabling the potential of people, spaces and environment.

Our core range of services include:

- Property and Strata Management Services
- Integrated Facilities Management Services
- Environmental & Cleaning Services
- Project Management & Consultancy Services
- Green Sustainability

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