Customer Program Manager

1 week ago

Singapore ULTRA CLEAN ASIA PACIFIC PTE. LTD. Full time

**Join UCT **and be part of **the fastest-growing sector in the world ** We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success - **join us today
**Job Summary**:
The Customer Program Manager is responsible for effective execution of all order management. Orders included with the scope are production, NPI (new product introduction), and RMA (return material authorization, such as failure analysis, repair, refurbish, and re-configuration) orders. In addition to order management responsibilities, the Customer Program Manager is responsible for commercial responsibilities related to the products/commodity that they manager. Commercial activities include the timely completion of quotes, accounts receivables, claims, and credit memos.

**Duties and Responsibilities:
**Level 2**:
General:

- Follows documented order management and commercial procedures
- Communications:

- Redlines GPA (Global Purchasing Agreement) and ISA (Inventory Stocking Agreement) for renegotiation by UCT Account Executives

Order Management:

- Owns all order management deliverables to meet OTD to commit & need by date goals
- Resolves production scheduling & shipping blocks in the ERP or escalations
- Escalate material/capacity planning information internally to align site commit to Customer need dates
- Ensures sales order Customer need date changes are managed to protect within the “frozen window”
- Negotiate with Customer drop-ins and pull-in orders and the impact to the existing orders in the UCT production schedule
- Manages & publishes a daily production schedule report that clearly shows historical Customer need dates, UCT site commit dates, and alignment between the 2

Commercial:

- Owns all effective communications and closures to the commercial responsibilities listed on CPM 1
- Prepares quotes for review and approval and submits to customers
- Resolves invoicing problems with the Customer & UCT Finance
- Negotiate pricing changes as required by business process
- Escalate to Supervisor any Customer blocks to accepting pricing change
- May be asked to produce revenue forecast for a product line and/or site

Inventory Management:

- Manages and reports consignment/PACE programs OTD & inventory levels (Actual vs. Optimized) - weekly
- Manages and reports Customer owned inventory usage quarterly and actual inventory parts and quantities

**Educational/Certification Requirement**:

- Diploma or Bachelor's Degree in Business or related fields
- Successful completion of a negotiation certification course desired

**Experience Requirement**:

- 3-5 years’ experience in a semiconductor or similar industry Level 1-2.

**Diversity**:
At Ultra Clean Technology, we don’t just welcome diversity - **we celebrate it **Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

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