Customer Adoption Manager

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:
**1. Ensure Customer Success** - Obsessive and unwavering commitment to making customers successful.

**2. Focus On Results** - Relentless focus on delivering results through innovation and a bias for action.

**3. Strive For Excellence** - Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

Our Customer Adoption Teams work closely with Coupa Customers globally to continue to increase adoption, maximise value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.

**Responsibilities**:

- Work towards becoming a Subject Matter Expert (SME)
- Develop best practices within your areas of expertise and be a champion for their adoption.
- Help customers focus on their goals and drive the engagement towards continuous improvement.
- Manage multiple customer engagement initiatives and multiple customers.
- Forge strong partnerships with customers and colleagues.
- Manage the CAM engagement with a customer using strong project management practices while also developing solutions to business problems.
- Take ownership of your customer’s continued success by ensuring proper adoption of the platform.
- Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal.
- Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs.
- Create and/or improve templates, training and presentations.
- Share relevant prior experiences with customers and colleagues.
- Provide assistance to colleagues where needed.
- Work well in both individual and team settings both on and off client sites.
- Manage customers where up to 25% of your time may include travel.

**Requirements**:

- 5+ years of experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable
- Experience with Software as a Service is a must.
- Minimum bachelor’s degree required or equivalent related experience - master’s degree a plus
- Good background in customer/client management
- Strong communication skills including professional writing skills, verbal skills and experience presenting to customers
- Strong organizational skills
- Analytical thinking
- Strong problem-solving abilities
- Ability to work in a team environment and share best practices regularly
- A bias for action and be comfortable with navigating complexity and ambiguity
- A relentless customer champion, stopping at nothing to ensure their success.

How to stand out:

- An understanding of Procurement and/or Finance processes.
- Be able to build a strong relationship with the customer, creating a solid plan for optimisation and maximisation of the use of the platform
- Strong curiosity of understanding how things work. Don’t be satisfied with just knowing the answer, have the desire to understand the underlying fundamentals.
- High energy team player with a bias for action. A ‘can do’ attitude to work that needs to get done as part of a high-growth / fast paced company, and all the dynamics involved.

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches And much more

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.
- Please be advised, inquiries or resumes from recruiters will not be accepted._