Department Manager

Christian Bassett is recruiting a Department Manager for a European luxury fashion company.

ROLE
- We are currently seeking a Department Manager who will report to the Assistant Store Director as part of our dynamic team.
- The Department Manager is a professional in the category they oversee and is responsible for promoting brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department and store.
- He/she represents the company to their best possible ability and is a proactive sales professional who is also responsible for leading, motivating and coaching the team in the achievement of the key business KPIs and goals. They are also responsible for staff development and in ensuring that their department runs in the most effective way possible.

MISSION

Business developer
- Supervise sales to ensure customer engagement and that the qualitative standards required by our brand are maintained
- Ensure that your department is providing excellent customer service on the sales floor, in the fitting rooms and at the cash desk
- Implement action plans defined with the HQ and Store director and guarantee follow up at store level
- Analyse store trends and communicate high quality relevant feedback to the Store Director and Retail Manager
- Punctually submit all quantitative and qualitative information to the Merchandising team to communicate any requirements and to predict possible issues
- Keep up to date with market and fashion trends, know and monitor your surrounding business environment including local competition and communicate this information to the Staff

Talent leader and developer
- Communicate technical and stock information related to the product to the Staff in the Department
- Create and maintain a positive and motivating work environment
- Motivate and challenge the team in your department on a daily basis
- Recruit, retain and develop your team
- Support the Store Director in setting up and delivering: Morning briefings, one to one meetings, personal development plans
- Ensure your team are kept informed of store performance and KPIs
- Identify and develop the strengths of each team member, supporting professional growth through training and coaching
- Provide team training to engage customers: clientelling, after-sales activities, deployment of training tools

Process Manager:

- Ensure that all the processes comply with legal and safety requirements
- Challenge current processes to ensure efficiency and effectiveness in your department
- Take all the necessary measures to ensure loss prevention and safety in the store
- Ensure the correct rotation of the goods in the warehouse for the department involved
- Adhere, inform and follow-up on all Company Policies & Operational Procedures

Brand Promoter:

- Promote the culture of the brand internally and externally
- Build a network who have an impact on local and international luxury businesses in order to promote customer loyalty, especially with Top Clients and VIPs
- Ensure the store atmosphere upholds brand image
- Always lead by example
- Guarantee excellent customer experience
- Personally manage all delicate situations regarding issues related to the product

PROFILE
- Luxury background is a must
- Proven track record in the sale of luxury goods or retail
- Proven management experience and the ability to achieve results through providing constructive, feedback and coaching
- Product sensitivity and extensive product knowledge within the category
- Strong knowledge of the market and fashion trends
- High sensitivity to customer experience and loyalty
- Detail orientated and highly organised with the ability to prioritise the needs of the business
- Adaptable in your approach
- Willingness to be involved in innovative projects
- Excellent interpersonal skills and a passion for providing excellent customer service
- A positive attitude with ambition to learn and develop