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Department Manager

2 weeks ago

Singapore Christian Dior (Singapore) Pte Ltd Full time $80,000 - $120,000 per year

Job Description & Requirements

As a Department Manager at Dior, you will lead a team to drive sales, deliver exceptional customer service, and maintain high brand standards. Strong leadership and luxury retail experience are essential.

Management

  • Be a leader and keep your department motivated in order to achieve exceptional results.
  • Develop talents from your team by improving their skills.
  • Manage the day-to-day operations of your department.
  • Responsible for the quality of the team (uniform, grooming, service)
  • Support given for recruiting team and manage the integration of new joiners.
  • Transmit product and sales training to sales staff and optimize mystery shopping results. Share ideas regularly and give regular feed backs to the Boutique Manager.

Store Performance

  • Set objectives with all the team members in the Department and improve their understanding of the business through individual evaluations done regularly on monthly basis.
  • Understand the sales targets and KPI in order to push the sales team and motivate them: Morning meetings and daily feedbacks.
  • To conduct spot coaching on staff whenever necessary.
  • Set targets per product category and take the corrective measures when required.
  • Improve the cross sells of your department and the synergies through a positive communication within the Boutique.
  • Optimize sell-through by communicating with Boutique Manager and Merchandiser when appropriate.
  • Upkeep the products you are in charge into the store by being following visual merchandising recommendations.
  • Ensure the upkeep of the selling space and the image of the boutique.
  • Represent the brand image within the department.
  • Work together with other departments in order to improve global turnover

Leadership

  • Contribute to the global team performance by being a Role model.
  • Dedicate a large part of time to the shop floor and achieve personal sales.
  • Welcome clients like a host, identifying their expectations, encourage them to visit the entire Boutique and invite them to discover the Dior universe.
  • Lead in creating the best customer experience through a multisensory selling style.

Customer Relations

  • Work on the transmission of passion for the Brand within the department.
  • Ensure that client details are retrieved and updated. Make use of the customer database for effective clienteling purposes.
  • Participate actively to events in the boutique.
  • Be a role model when inviting customers to discover the boutique.
  • Manage customer service (ASS, complains, packaging…) in your department.
  • Develop a strong clientele base with high potentials