Sales, Business, Operations Assistant/manager

2 weeks ago

Singapore MINDSPACE (SINGAPORE) PTE. LIMITED Full time

**Join the Dream Team & Discover the Champion in You**

**Be a MindChampion Leader, join the No.1* premium preschool in Singapore.**

**It's time to bring your career to greater heights**

**MindChamps’ rapid growth & expansion globally provides you with a world of opportunities**

**1. SOP Development (Sales & Enrolment Related)**
- Develop, upgrade, and refine sales-related SOPs to meet the evolving operational needs of centres.
- Contribute to the improvement of Mind Space SOPs from the HQ level.
- Ensure SOPs are practical, effective, and aligned with centre operations needs.
- Act as a guardian of Sales Policies, Compliance, and Promotions related to MindChamps MindSpace, MC MECS, PSLE & MR Enrichment.

**2. Communication & Information Management**
- Serve as the main liaison between HQ and centre managers, ensuring timely and accurate dissemination of information.
- Maintain and update SharePoint folders related to Sales & Enrolment matters.

**3. Enrolment & Sales Reporting**
- Extract and consolidate enrolment data from all centres for HQ’s weekly sales reports.
- Liaise with Finance to ensure savings and promotions are accurately reflected in the system.

**4. Centre Support & Advisory**
- Advise centres on enrolment processes, operational matters, and ongoing promotions.
- Guide centre leaders in meeting sales targets and driving enrolment growth.

**5. Parent Engagement & Retention**
- Contact parents who provide “poor” feedback in the weekly pulse surveys to gather insights and address concerns.
- Support centre managers and business leaders in parent conflict resolution at the HQ level.
- Train and guide centre leaders in developing and executing retention strategies.

**6. Onboarding of New Leaders**
- Provide onboarding, training, and guidance to new Business Leaders (BLs) and Centre Managers (CMs) on sales, admissions, and engagement.
- Maintain and update shared system folders to support centre enrolment & sales.

**7. Sales & Business Strategy / Execution**
- Propose and design engaging & exciting enrolment campaigns and promotions from the HQ level.
- Obtain necessary approvals for business and sales proposals. (AP)
- Lead and inspire centre leaders to actively participate in HQ-initiated campaigns.
- Conduct random checks to ensure effective execution of events and campaigns at the centre level.

**Qualifications & Requirements**:

- Diploma or Degree in Business Management, Administration, or a related field.
- Proven experience in sales conversion and parent engagement.
- Strong IT proficiency, with working knowledge of Microsoft Word, PowerPoint, and Excel.
- Excellent organizational, multitasking, and communication skills.
- Collaborative mindset with the ability to engage multiple stakeholders.
- Knowledge of the education industry, sales, and operations is an advantage.
- Strong problem-solving skills and the ability to reflect and adapt.
- Willingness to travel for sales events or centre audits.
- Proactive, positive, and versatile in driving new initiatives and developments.

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