Customer Account Representative

2 weeks ago

Singapore Boeing Distribution Services Inc. Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Title: Customer Account Representative**

**Company: BDSI**

**Job ID: 98172**

**Location: Singapore**

**Position Summary**:
The Customer Account Representative serves as the point of contact for multiple customers (typically under $5MM), including AOG (Aircraft on Ground) coverage for global customers. Attain or exceed pre-determined monthly/quarterly/annual revenue by maintaining highest quality and service standards. Develop new business through existing or potential customers as prescribed by Boeing Distribution Services

**Essential Job Duties and Responsibilities**:

- Quotations (in writing) for stock and non-stock items as prescribed by Boeing Distribution Services (may include sourcing and spreadsheet process with Purchasing), for completion of Boeing Distribution Services approved contracts, quote entry and follow-up of quoted items with the customer.
- Resolves customer claims with functional departments (Accounting, Quality Assurance etc.), RMA handling, determine root cause, recommend and implement corrective actions; support Accounts Receivable with cash collection
- Pro-actively monitor open order book, identify potential issues, and work cross-functionally to take necessary actions that ensure delivery performance and KPIs.
- Maintain a professional yet personalized relationship with assigned customers. Grow existing customers by ensuring excellence in service and on-time responses.
- Influences price, freight, terms, etc. in accordance with guidelines prescribed by Boeing Distribution Services.
- Supports Boeing Distribution Services by driving revenue through both inbound and outbound calls by utilizing persuasive conversation techniques
- Collaborates with Purchasing on the inventory purchases to support major customers
- Other duties and responsibilities as assigned or required

**Basic Qualifications (Required Skills and Experience)**:

- 2-4 years related work experience (customer service, sales roles preferred)
- Experience in the aviation industry (preferred)
- Diploma in business or related field (preferred)
- Ability to read, write and speak English fluently
- Ability to work in a fast-paced environment

**Experience Level**:
Individual Contributor **Job Type: Full-Time**

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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