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Region Director

2 weeks ago

Singapore Crypto.com Full time

We are seeking an entrepreneurial and customer-centric Region Director of Account Management to lead and grow our VIP Account Management function within UK & Europe region. You will be responsible for building and managing a team of Account Managers, each tasked with delivering white-glove service to the most valuable customers of our Main App. Your mission is to build deep, trusted client relationships in order to drive client satisfaction, retention, and revenue growth.

**Responsibilities**:
Leadership & Team Development
- Build, lead, and scale a high-performing team of Account Managers focused on managing high-value customers of the Main App.
- Establish best practices, processes, and KPIs to ensure exceptional account management and client service.
- Provide coaching and mentorship to Account Managers, equipping them with the skills, strategies, and information needed to enhance client relationships.

Client Management & Business Growth
- Develop and execute regional strategies to maximize revenue per customer, retention, trading activity, and assets under management (AUM).
- Ensure white-glove service is delivered to top-tier clients through proactive engagement, market insights, and personalized support.
- Drive cross-sell and upsell opportunities, increasing product and service utilization among high-value traders.
- Establish strong referral networks to expand business through existing clients.

Regional Strategy & Market Execution
- Serve as the primary regional representative, ensuring business strategies align with market trends and customer needs.
- Develop deep market intelligence and competitive insights to identify new opportunities for expansion.
- Work closely with internal teams (Product, Legal/Compliance, Payments/Fraud, Operations) to advocate for customer needs and market-driven enhancements.

Data-Driven Performance Management
- Monitor and optimize trading volume, frequency, AUM, and various client engagement metrics.
- Analyze account performance data to identify trends, opportunities, and areas for improvement.
- Own regional business performance, setting and achieving ambitious KPIs.

**Requirements**:

- 8+ years of experience in account management, sales, or relationship management, preferably in crypto, sports betting/iGaming, trading, fintech, or financial services.
- Proven experience building and leading high-performing teams, with a strong ability to hire, coach, and develop talent.
- Exceptional customer relationship management skills, with a track record of managing high-net-worth clients.
- Strong analytical mindset, leveraging data to drive strategy and performance improvements.
- Multicultural awareness and regional expertise—language skills and cultural sensitivity will be critical based on the assigned territory.
- Entrepreneurial mindset with a bias for action, problem-solving ability, and adaptability in a fast-paced environment.
- Deep understanding of crypto trading, market dynamics, and retail trading behaviors is preferred but not required.