Smb Ce Leader

1 week ago

Singapore Oracle Full time

SMB CE leader-22000C7Y

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

**Job Summary**
- Lead and manage the Cloud Engineering regional team of Cloud Architect, Cloud Specialist Engineer and Cloud Engineer to ensure they work together effectively throughout the full Cloud adoption lifecycle from project concept to usage and expansion for the customer in the region for SMB segment.
- Drives alignment with the Cloud Sales Team and the Cloud Engineering COE Team, so that the overall virtual teams can effectively execute the Cloud strategy defined for the region’s customers.
- Ensure the virtual team work together to drive customer business outcome with sustainable usage/growth while ensuring customer’s adoption health and driving value realization along the engagement lifecycle
- Align and partner with the Regional SMB Cloud Sales Lead to ensure regional customer’s Adoption / Consumption Growth / Renewal / Expansion of their investment in Oracle Technology Cloud

**Role and Responsibilities**
- **Customer Experience**
- Share in ASEAN leadership team responsibility for the overall successful experience of customer(s) in the assigned region
- **CE Team formation & development (Recruit and Enable)**
- Ensures that the Cloud Engineering team is adequately staffed based on the budget
- Ensures the Cloud Engineering team fully understands their roles and how to collaborate with other Oracle stakeholders to engage the customer to deliver the results and outcomes expected
- Ensures that a Learning and Enablement plan is in place and executed so that the Cloud Engineering Team is able to build up the required technical, customer management & process knowledge and competency to be effective in their roles
- Ensures that a balanced team of Cloud Architects, Cloud Specialist Engineers and Cloud Engineers are available to assist customer throughout the engagement lifecycle of the customers.
- **Cross-LOB collaboration and engagement**
- Ensures the Cloud Engineering Team builds effective collaboration with the necessary xLOB Oracle teams to ensure that the right resources can be pull in to advance the customer forward in the Cloud lifecycle
- Includes Cloud Sales, Cloud Engineering COE, Oracle Consulting, ACI, ACS, GTM-BD, Product Engineering & Management Teams, Customer Experience Team, Oracle Support etc. etc.
- **Governance & Compliance**
- As part of Cloud Sales Framework, ensure the Cloud Engineering team performs the necessary Technical Qualification related task to move the customer forward in the Cloud adoption cycle, including Integrated Customer Success Planning & Reviews
- Ensure these tasks are updated and tracked in the defined systems
- **Program alignment & execution**
- Align and execute key programs in the assigned region

**Skills and Profile**
- At least 8 years of IT, Cloud Computing experience
- Demonstrated effective People Management skills & experience
- Broad technical experience of Oracle Cloud solutions and good strategic understanding of Oracle Cloud Go-To-Market Strategy.
- Demonstrates leadership capability including the ability to delegate responsibility to the right teams/skills sets.
- Clearly able to articulate the Cloud offerings in the market and a good understanding of the competitive landscape where Oracle Cloud competes in
- Excellent communication and presentation skills and highly comfortable speaking across all levels of management
- High level of commercial business understanding
- Able to discuss key trends and insights and leverage them in driving executive decision-making discussion with customers
- Experience in engaging and influencing senior leaders.
- Experience in conflict resolution and negotiation
- This role reports to the ASEAN Cloud Engineering Leader
- This role is based in Singapore/Malaysia

**Detailed Description and Job Requirements**

Provides direction, leadership, and specialist knowledge to Cloud Solution team to assist in designing, demonstrating and deploying Oracle Cloud architectures that address customer business problems. Guides team to drive Oracle Cloud customer consumption through accelerating the adoption of Oracle cloud services.

Responsible for directing and managing resources, typically through others, to work with customers, sales, engineering, and product teams to design and implement solutions for customers. Establishes and communicates business objectives, metrics and plans to ensure attainment of business strategy. Manages the implementation of solutions, ensures successful deployments, provides direction on code development and scripting. Oversees the support of customers from Proof of Concept (POC) through production deployment of services, resource configuration, planning, and customer education/training. Frequent interaction with C level.

**Job**: Pre Sales

**Location**: Singapore

**Job Type**: Regular Employee Hire

**Organization**: Oracle

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