Director, Merchant Optimization, Asia Pacific

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Team Summary**

**What a Director, Merchant Optimization, Asia Pacific does at Visa**:
The Director of Merchant Optimization will lead the Authorization Improvement Program for CyberSource AP.

The role holder will strive for authorisation excellence across the Cybersource platform.

Specifically he/she will:

- Define and lead cross-functional strategies to optimize online merchant authorization performance in AP
- Be the internal and external authorisation expert for merchants/acquirers across Asia
- Drive conversations with regional counterparts in client-facing strategic engagements to define and deliver best in class authorisation performance
- Join the dots between Client services, Risk Managers & Client Relationship Managers in conducting authorisation performance reviews with a broader range of clients including the assessment of multiple parameters and technical setups to recommend corresponding adjustments that ensure continuous availability and optimal authorization performance.
- Develop ongoing reviews of regional decline rates, identification of decline drivers and development of an integrated approach to reducing declines.
- Proactively understand how new products/services, as well as industry and technology trends impact on authorisation performance and how in turn that impacts our clients
- Maintain and build rapport with regional peers and other teams across Visa Inc. to exchange ideas, learn and leverage best practices.
- Stepping back from day-to-day activities to view the business from different perspectives and to see the bigger picture.
- Using facts to support observations and closely tracking industry and competitive trends as well as regulatory and legislative changes that can affect (negatively or positively) bottom line results for theorganization.
- Making decisions thoughtfully, despite the complexity of the issues or the pressure involved.

Business achievement/performance driven: Against the backdrop of a highly competitive and rapidly changing business environment, this individual will be a focused/results-oriented executive who:

- Improves business effectiveness, driving through strategy, and reviews the way things are done and brings about changes that deliver bottom-line performance.
- Demonstrates a real sense of urgency, while remaining calm under pressure.
- Rigorously prioritizes issues and projects.
- Intellectually curious, finds stories in the data, asks the right questions, demonstrates a track record of mining data & intelligence for game-changing insights that generate big impacts.
- Gets things done, relentlessly focuses on results, aligns efforts with business objectives.

Collaboration and influencing skills: In the context of working in a complex organization with a matrix management structure, this executive will demonstrate an ability to achieve business objectives by:

- Identifying the key constituents and stakeholders required to effect change and developing an understanding of their perspectives.
- Building internal relationships and working effectively with others to jointly address issues and opportunities.
- Communicating frequently and effectively with all stakeholders. Articulating views crisply and convincingly, adapting style so as to have the greatest impact on a given audience.
- Catalyzing dialogue, shaping thinking, gaining support, influencing others, positively managing conflict and projecting substance over form.
- Drives agreement through intellect, interpersonal skills and negotiation skills.

Projects you will be a part of:
You will be required to work closely with regional Sales teams, Internal operations teams, product teams to ensure success. The success of the role will be measured upon the growth of revenue based upon the Payment success rate of key clients of Cybersource. You will also be driving the commercialization aspects of this consultation to further monetize the value chain that we bring to our clients and consulting with major key clients within the AP region.

This is a hybrid position. Hybrid employees can alternate time between both remote a