
Customer Service Executive
5 days ago
Our Client, in the **Automotive Industry **located **Across Singapore **has opening for **Customer Service Executive (Automotive).**
- Career Opportunities & Advancement
- Variable Incentive & Bonus
- MNC Company
**Responsibilities**:
- Represent the Company in a professional manner as a front line employee
- Identifying and responding to customers’ needs by providing technical advices
- Work as a team with internal and external stakeholders like customers, contactors, workshop & etc
- Prepare quotation, debit note or credit note to customers and raise work orders
- Provide technical advice to customers
- Negotiation of repair pricing with customers
- Recommends service contract
- Raise job orders to workshops & contractors
- Liaise with controllers & contractors on service/repair quality and price of work
- Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
- Update the service/repair schedule and vehicle collection with customers.
- To perform basic investigation into customers’ complains and rectify the problems by coming up with recommendation within guidelines
- Escalate more pressing issues to Supervisors.
- Collection of payment
- Performs ad hoc duties as assigned by Supervisors
**Requirements**:
- Proficient in basic MS Office
- Possesses problem solving ability & a customer centric mindset
- Prior working experience in the automotive industry in the workshop or similar role advantageous
the **FOLLOWING FORMAT **to facilitate the short listing process;
Attachment of **CV **’s in **MS WORD FORMAT**
Resumes please **INCLUDE**:
- Personal Particulars
- Education background
- Work experiences in point forms
- All Reasons for leaving
- Current and Expected salary
- Date of availability / Notice Period
Your Profile will be kept in our database for more career opportunities
We wish you all the best in your job search
**Yan Weilun, Terry**
**Reg No: R23114439**
**EA No : 19C9570
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