Retail IT Technical Consultant

**We are ‘One Team’**

We help our clients become masters of their IT Retail strategy and make their team their greatest strength. The combination of these 2 areas of expertise allows them to be more efficient and competitive against their competitors.

One Team is more than a name, it's our philosophy. We believe that the collective intelligence and motivation of our employees and those of our customers are the best ways to be successful in the long term, because even if alone we go faster, together we go further.

Individuals make up a great team, which is why we attach great importance to our employees, and we accompany them so that everyone can grow and develop.

If like us, you think that trust, communication, and mutual aid are the foundations of a united team and a real competitive advantage for our customers then you are made to join us

**One Team on a daily basis**:

- Works in a positive team spirit because we want to enjoy being together
- Collaborates by promoting trust, communication, and mutual aid because these are the foundations of a high-performance team and a real competitive advantage for our customers
- Understands the meaning of our actions, we encourage our employees to understand the issues and objectives of the projects they lead
- Has the desire to grow, progress, take risks and participate in the development of One Team through motivating projects

One Team is now positioned in a rapidly expanding market with very high demand. We work very closely with our clients to understand their business objectives and IT strategy, and depending on their needs, offer the following suite of services:

- Business Strategy and Information Systems Consulting
- Project Management
- Architecture System Integration
- IT Application Management
- Application Support
- Turnkey Unified Commerce (Omnichannel Retail) Integration

**Job Brief**

You will join one of our teams for one of our global clients who are specialty retailers in the fields of luxury, fashion and accessories, beauty and cosmetics sectors as a versatile IT Retail/E-Commerce Technician. You will be accompanied by a team performance expert to develop your personal and relational skills.

We want to recruit a person who is open-minded, who loves to work collaboratively, who can work in a constantly changing business context, and one who can work across time zones.

**Tasks & Responsibilities**

Versatile IT Retail / E-Commerce Technical Consultant:
The consultant will have to evolve on various types of issues within the field of Retail without this list being exhaustive:

- Be flexible according to the defined scope of support, in adherence to the SLA with each client (varies across different clients).
- Level 1 support: Track and monitor incidents as they are logged by users.
- Point of technical contact for the client, typically a single point of contact from Retail IT, but can sometimes include stakeholders from Retail Operations.
- Document outlier incidents’ resolutions or processes to be implemented to enrich the internal knowledge base.
- Participate in the development of service indicators.
- Creating and editing web templates
- Maintenance and support of a website
- Administering website data

To give some field and operational context, here are some issues that our clients face which we need to respond together:

- Managing user rights
- Managing and upload of master data in an e-commerce site
- Managing the website template to match the customer design

Possible career growth profiles within the team:

- Support Manager
- Customer Support Supervisor
- POS Expert
- E-Commerce Expert

**Experience & Skills Required**

Bachelor’s in Computer Science

You have at least 3 years of experience in a similar position and must be in Retail and/or E-Commerce.

Autonomous, rigorous, organized, and proactive, you are flexible and adaptable.

Critical, factual mind, not hesitating to question the need and the bases in place to ensure the relevance of the choices made.

Good communicator, you enjoy working in a team.

The following skills are also desired:

- Works effectively in a very dynamic environment;
- Communicates effectively at all hierarchical levels;
- Able to make complex information accessible to the audience;
- Able to learn quickly, and manage task priorities in parallel;
- Able to work across time zones supporting clients in Asia and/or Europe.

You have knowledge of Microsoft Office tools, MS Active Directory, SQL Server.

You can communicate effectively at the professional working level in English, and additional languages such as German, Italian, Spanish, Mandarin at the same level is a plus.

Knowledge of Shopify E-Commerce software is a plus.

What we offer:

- Increased skills in the very promising field of Retail
- Gainful experience in the retail industry in the specialty fields of luxury, fashion and accessories, beauty and cosmetics across Europe and Asia
- Diversification of missions and areas thanks to o