Technical Service Executive

2 weeks ago


Singapore Integrated Retail Management Consulting Pte Ltd Full time

**Job Description & Requirements**

This is a high-growth opportunity in the enterprise software business, with Integrated Retail.

We are looking to hire Young, Enterprising, and Technically Savvy Singaporeans and PRs and provide them with a career in IT consulting, with adequate opportunities to work overseas.

The company offers good career growth, training, flexible timing, higher education grants and medical insurance, and top-grade compensation. The company also offers a job longevity bonus for employees.

Able to communicate in Mandarin/Chinese will be an advantage

**Job Scope**

Technical support executive, in charge of handling telephonic and on-site support for customers based in Singapore.

This is a Singapore-based IT services position with Integrated Retail.

**Responsibilities**
- Provide implementation support services for Information Technology Solutions to the clients
- Provide technical support on software to customers
- Regular communication with customers over the telephone
- Work with customers on-site or through remote log-in into systems to investigate and analyze product issues and provide possible solutions.
- Provide technical updates to customers through:

- On-site support and visits
- via telephone calls
- via remote log-in and updates
- Review and maintain the logs for customers and send reports to customers on all issues and resolutions once a month
- Provide technical presentations and training to internal and external customers whenever needed.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: $2,300.00 - $3,200.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Flexible hours
- Monday to Friday

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- IT support: 3 years (preferred)
- Hands-on experience troubleshooting: 2 years (preferred)
- Chinese/Mandarin Speaking: 1 year (preferred)



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