
Technical Service Executive
2 weeks ago
**Job Description & Requirements**
This is a high-growth opportunity in the enterprise software business, with Integrated Retail.
We are looking to hire Young, Enterprising, and Technically Savvy Singaporeans and PRs and provide them with a career in IT consulting, with adequate opportunities to work overseas.
The company offers good career growth, training, flexible timing, higher education grants and medical insurance, and top-grade compensation. The company also offers a job longevity bonus for employees.
Able to communicate in Mandarin/Chinese will be an advantage
**Job Scope**
Technical support executive, in charge of handling telephonic and on-site support for customers based in Singapore.
This is a Singapore-based IT services position with Integrated Retail.
**Responsibilities**
- Provide implementation support services for Information Technology Solutions to the clients
- Provide technical support on software to customers
- Regular communication with customers over the telephone
- Work with customers on-site or through remote log-in into systems to investigate and analyze product issues and provide possible solutions.
- Provide technical updates to customers through:
- On-site support and visits
- via telephone calls
- via remote log-in and updates
- Review and maintain the logs for customers and send reports to customers on all issues and resolutions once a month
- Provide technical presentations and training to internal and external customers whenever needed.
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: $2,300.00 - $3,200.00 per month
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Flexible hours
- Monday to Friday
**Education**:
- Local Polytechnic Diploma (preferred)
**Experience**:
- IT support: 3 years (preferred)
- Hands-on experience troubleshooting: 2 years (preferred)
- Chinese/Mandarin Speaking: 1 year (preferred)
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