Call Centre Agent

**Client**: MNC **Location**:AMK Area **Remuneration**: Based on Qualification, Experience & Capability 5 days work week / No shift - **4 Months Short Term Contract (Subject to renewal)** **RESPONSIBILITIES** - Possess call centre / customer service / hospitality experience - At least 1 year experience - Good communications and interpersonal skill -...

**Minimally NITEC qualifications in IT related disciplines**: - **Minimum 1 year Customer Service Experience in technical or non-technical call center environment**: - **Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment**. SECTION A: - The 1st Level Support is required to provide 1st point of...

Required : NITEC 1. Answering incoming calls and making outbound calls to customers or clients. 2. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. 3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level 4. Providing exceptional...

Answering incoming calls and making outbound calls to customers. Provide Live-Chat support. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Providing exceptional customer service...

**Summary of Responsibilities** - Demonstrates effective, clear and professional written communication to customers - Provides prompt and efficient service to users including appropriate escalation of any issues. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seek solutions...

**JOB DETAILS** **Job Type** - Contract **Position Level** - Junior Executive **Qualification** - Diploma **Discipline** - Any Discipline **Specialization** - Contact Centre **Sector** - Group Operations **Experience** - 2 - 5 years **Salary** - Undisclosed**JOB DESCRIPTION** - Handle public enquiries regarding full suite of products in a Call Centre...

Job Responsible:Attend to enquiries and requests from phone calls in a professional and prompt manner. Taking down informations correctly from the customers to ensure a smooth towing for the drivers. Ensure effective and timely follow-up as promised to customers. Answer inquiries and questions, handle complaints Verify data and entry into the system ...

2 years exp **Roles & Responsibilities** **Job Descriptions** **Counter (Primary Responsibility)** - Attend to walk-in customers, be it - General Enquiries - Repairs (First-Level Check) - Products(s) Viewing & Introduction - Showroom Sales - Shell Escape Redemption - Receiving inbound and making outbound calls. - Showroom maintenance (house-cleaning...

Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal. - Answer all incoming calls promptly and effectively in an efficient and professional manner. - Document all calls and actions taken into system ensuring that all updates and amendments are accurate. - Follow...

**Primary Objectives of Position**: - To provide basic healthcare, personal care assistance to clients in their activities of daily living and conduct programmes for clients to promote independence, health, wellness and quality of life - To empower and adopt holistic person-centred approach to all clients in the centre **Responsibilities**: - Provide...