Customer Care Officer
2 weeks ago
2 years exp
**Roles & Responsibilities**
**Job Descriptions**
**Counter (Primary Responsibility)**
- Attend to walk-in customers, be it
- General Enquiries
- Repairs (First-Level Check)
- Products(s) Viewing & Introduction
- Showroom Sales
- Shell Escape Redemption
- Receiving inbound and making outbound calls.
- Showroom maintenance (house-cleaning etc.)
- Administrative works (paper works etc.) related to counter and showroom
- Follow-up on customers’ & dealers’ repair sets
- Assist Call Centre when called upon.
- Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.
**Call Centre (Secondary Responsibility)**
- Receiving inbound and making outbound calls.
- Administrative works (paper works etc.)
- Assist to handle enquires from our Business WhatsApp
- Assist Counter when called upon
- Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.
**Requirement**
- A ‘ready to serve’ mentality and a ‘willingness to serve’ heart
- 5 days’ work week (require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs)
- Preferably two years of working experience in similar field
- Able to communicate / written with English and Mandarin in order to assist Mandarin speaking clients on their queries and concerns.
- Self-motivated, team player and able to work independently with minimum supervision.
**Benefits**:
1. Leave, Medical, Insurance Coverage and Bonus
Capital Distributors (S) Pte Ltd is a leading local company engaged in the distribution of renowned brands of home appliances and lifestyle products such as Kadeka, Maytag, Bertazzoni and La Germania. We are also the sole distributor for KDK fans.
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