Customer Relations Officer(Telco/bank Exp)

17 hours ago


Ang Mo Kio, Singapore Oaktree Consulting Full time

Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.
- Answer all incoming calls promptly and effectively in an efficient and professional manner.
- Document all calls and actions taken into system ensuring that all updates and amendments are accurate.
- Follow through and take ownership on all queries from customer where possible.
- Work towards KPI set by Leader.
- Able to work unsupervised and maintain professionalism.
- Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.
- Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace.

**Job Requirements**
- 1-2 years’ relevant experience within a call centre working environment in banks / telcos preferred
- Min. Nitec in office administration
- Experience with Microsoft Office and able to demonstrate diligence and meticulous traits
- Possess customer centric qualities
- Good interpersonal & phone communication skills.
- Bilingual in English and Mandarin (due to high volume of Mandarin speaking account holders)
- Able to commence work on short notice
- Strong understanding how subscriber life cycle works
- Passion in learning new skills, product, technical knowledge
- Shows tenacity in finishing, especially in the face of resistance
- Pursues everything with energy, drive, and a need to finish
- Strong team player with strong teamwork capability

**details in MS Word format**:

- Current remuneration
- Expected remuneration
- Notice period

**John Goh Meng Chye**

**EA License No : 06C4642**

**EA Reg No : R1102621**

**Job Types**: Full-time, Permanent

Pay: $2,500.00 - $2,800.00 per month

Schedule:

- Monday to Friday

Work Location: In person



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