Regional Sales Ops

1 week ago

Singapore Grab Full time

**Job Description**:
**Life at Grab**

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

**Get to know the Team**

As a member of Grab, not only will you bring your skill sets to drive your team forward, but you will also develop your untapped potential and be inspired by some of the most amazing minds in the industry. Our team consists of both young and experienced individuals who are tenacious, motivated and energized by the fact that we exist to make a change - have a societal impact in Southeast Asia.

Grab for Business is the B2B SaaS team within Grab that helps to simplify business transportation, corporate food & package deliveries as well as related services for companies across Southeast Asia. We actively engage with top companies and top brands across the region and it is imperative that we drive efficient commercial operations within our organisation. To this end, we are looking for a strong Associate - Regional Sales Ops & Analytics in our Grab For Business team to contribute towards a robust commercial & account operations organisation that will cater at scale to an expanding portfolio of corporate clients.

**Get to know the Role**:

- You will report to the Regional Manager - Sales Ops, Analytics, and CRM and be part of the regional Grab for Business team, assisting in building up Grab’s B2B business.
- You will work with multiple cross functional teams including but not limited to Grab for Business management team, Sales and Key Accounts, Channel Partners team, Commercial Ops, Regional & Country Finance, FP&A, Grab Support etc.

**The Day-to-Day Activities**:
**Sales Operations**
- Explore, develop and drive the implementation of strategic initiatives to improve commercial performance, analytics frameworks and sales efficiency for the business.
- Build, manage and update B2B customer service channels to the next level, and drive business growth with end-to-end ownership of Sales Ops and Go-To-Market projects from the ideation stage to goal attainment.

**Sales Process Excellence**
- Be a Grab For Business business, product and process expert, and align with sales teams, operations teams and Go-To-Market teams to develop, implement and track SOP frameworks in line with overall business objectives.
- Collaborate with multiple cross-functional sales and business teams within Grab For Business, including both direct and indirect sales channels, to deliver clear actionable business insights, propose sales strategy based on data analytics, and drive overall GMV and revenue growth.
- Design, implement and optimize sales processes for Grab For Business products and Grab services across all critical steps of the customer journey.

**Sales Analytics**
- Acquire, monitor, present and troubleshoot database management and analytics from primary or secondary data sources for the Grab For Business organisation.
- Provide critical business support by developing effective reports and tracking dashboards for business teams in all Grab markets.
- Utilize systems such as Salesforce CRM, Salesforce Pardot, SQL, Holistics and Tableau to identify insights and make recommendations to sales & commercial teams.

**The Must-Haves**:

- Education : Bachelor’s Degree (mandatory) Quantitative degree preferred (Finance, Engineering)
- Work Experience : Minimum of 2-4 years in a Go-To-Market, Business Operations & Analytics or Project Management function within a fast-paced and competitive B2B, enterprise, corporate or startup environment. Proven track record in building and driving operational excellence and best practices with a solid understanding of sales operations and business analytics. Ability to work independently, deal with advanced data analysis and increase the operational efficiency of the business.
- Communication : Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly.
- Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have demonstrated integrity and respect in the performance of their duties.
- Proficiency in data analytics, customer experience and reporting tools (Salesforce CRM, Salesforce Pardot, Tableau reporting dashboards) with a working knowledge of SQL is highly advantageous.
- Comfortable with data analysis (MS Office, Google Docs / Sheets / Slides).

**Our Commitment**

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each G

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