Telesales Consultant

2 weeks ago

Singapore Marriott Vacations Worldwide Full time

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

**Job Summary**

**Core Work Activities**

**Building and Maintaining Customer Base**
- Follows up on referrals from owners.
- Develops and maintains records on customer contacts and use that information to support effective follow-up encounters.
- Contacts owners to monitor satisfaction, makes aware of upcoming promotions, and develops business opportunities (e.g., reloads, referrals).
- Uses available Customer Relationship Management systems (e.g., Seibel, Universe) to maintain accounts of interactions and follow up with customers with regard to purchases and contracting activity.

**Inviting or selling preview packages over the phone**
- Establishes trust during the warm up, discovery, and intent statement and build rapport with customer.
- Promote preview packages using approved process.
- Invite members or guest over the phone to attend preview
- Practices and continues to develop and improve sales presentation.
- Presents to customers in a manner that effectively utilizes the elements of the sales process.

**Providing Services to Others**
- Responds to and monitors the resolution of customer and owner inquiries in a timely manner with accurate information.
- Leverages resources for providing service to customers and owners (e.g., Vacation Ownership Advisors) in an effective manner.

**Other**
- Demonstrates total understanding of the culture and processes of the organization.
- Manages time effectively to punctually attend daily team meetings, training sessions, and customer/owner appointments.
- Participates in formal training sessions offered by management team.
- Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to enable customer relationship building.
- Assists in the development and mentoring of other Telesales Executives as requested.
- Understands and abides by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).
- Performs other duties as assigned
- Minimum of one (1) year of experience in a similar position.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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