Customer Service Specialist

2 weeks ago

Jurong, Singapore Mondelēz International Full time

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

**How you will contribute**

You will:

- Manage the order fulfilment process, respecting the customer segment and channel mix
- Balance supply constraints and delivery of service levels through cross-functional alignment
- Use appropriate tools and processes such as availability checks and stock allocation rules
- Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Good numerical, analytical and logical reasoning skills
- High-level of SAP competence
- An FMCG/CPG company
- A customer-facing role within customer service, logistics or sales
- Experience in an order-to-cash environment
- Experience in customer service, logistics and sales
- Good knowledge of the total supply chain/order-to-cash process
- Strong analytical and problem-solving skills

**More about this role**

**What you need to know about this position**:

- The Customer Service Specialist is required to have strong foundation and knowledge of order-to-bill processes and is competent to deliver best-in-class service levels to both internal and external customers in the areas of order processing, fulfilment, logistics, information management as well as customers’ claims as per audit guidelines

**What extra ingredients you will bring**:

- Experience in managing regional portfolio/customer mix to deliver financial targets
- Cross-functional stakeholder management experience

**Education / Certifications**:

- Bachelor's degree holder in Business or Supply Chain Management/Logistics course

**Job specific requirements**:

- With 3-5 years’ experience in Order-to-Bill / Order-to-Cash process management preferably in an FMCG company
- SAP knowledge, required

**No Relocation support available**:
**Business Unit Summary**:
**Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like **_Oreo _**and **_Tiger _**biscuits, **_Kinh Do _**mooncakes, **_Jacob’s _**crackers, **_Cadbury Dairy Milk _**chocolate, **_Tang _**powdered beverage, **_Halls _**candy and **_Eden _**cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Job Type**:
Regular

Order Management (OTB)

Customer Service & Logistics

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