Service Ambassador

2 days ago

Singapore Catalyst Talent Strategy Consulting Full time

**JOB DESCRIPTION**:
Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services

Offer a personalized shopping experience by tailoring product recommendations to each traveler's individual preferences and requirements

Provide recommendations on liquor and tobacco products

Build strong, lasting relationships with travelers through active engagement

Proactive to utilize upselling techniques to achieve sales target

Stay informed on duty-free allowances, age restrictions, and relevant regulations

Resolve travelers concerns or complaints promptly and professionally

Handle cashiering transactions accurately and efficiently

Monitor and maintain healthy inventory levels

Be the companys front line ambassador to uphold companys branding and image.

Housekeeping and adhere to visual merchandising guidelines provided by the management

Any other duties assigned by the Supervisors or Managers in charge.

**JOB REQUIREMENTS**:
At least 3 years of customer service experience in retail or hospitality industry preferred

Excellent communication and interpersonal skills to engage with travelers effectively

A positive and customer-focused attitude to create a welcoming and enjoyable shopping environment

Multilingual skills will be an added advantage to assist international travelers

Able to commit to rotating shift hours, including public holidays and weekends

Some level of knowledge, skill and familiarity with technology preferred

Please feel free to reach out if you have any questions, thank you.

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