Production Support Engineer

2 weeks ago

Singapore Millennium Management, LLC Full time

Production Support Engineer

Production Support Engineer

**Principal Responsibilities**:

- Collaborate with other technical support engineers who may need assistance working on an issue; utilize his/her area of expertise to help others in order to quickly facilitate solutions for the customer.
- Build working relationships with trading groups, with a focus on execution services team. Work with global counterparts to provide seamless global coverage.
- Trading Infrastructure / Platform Status Communications - disseminate messages to the appropriate trading staff regarding trading infrastructure / platform issues, exchange updates, etc.
- Uplift environment management tools to reduce risk and streamline efficiency of support team.
- Assist with automating processes to achieve efficiency and streamlined trade support.
- Document and create new knowledge base to provide the most effective solutions to trading issues.
- Deployment of, support of, and monitoring of the firm's internal trading systems.
- Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases.
- Liaise with Dev and Infrastructure teams to coordinate and participate in software/new version releases.

**Qualifications Required**:

- 5+ years of experience in a Linux environment and use of relevant support tools
- Experience with shell scripting, python and SQL technologies
- Experience in financial technology and FIX protocols
- Able to work in a fast-paced global team as individual contributor.
- Need to be able to multitask across simultaneous projects.
- Excellent communication and interpersonal skills.
- Experience with version control systems (GIT a plus).
- Experience with and proponent of the SDLC processes.
- Strong analytics skills, and ability to proactively identify issues before they become major problems.
- Detail-oriented, demonstrating thoroughness and strong ownership of work.
- Quick learner with a demonstrated strong aptitude for learning new technologies and understanding how to utilize them.
- Columnar database experience (just as KDB) a plus
- Experience managing software on AWS a plus.

Job ID REQ-23355

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