Officer - Transfer Agency Operations (Hybrid)

**Job Background**:
The Transfer Agency Department is primarily responsible for the accurate maintenance of the fund and shareholder register, accurate capture and reporting of investor dealings in the fund for which Citi acts as the fund’s transfer agent.

The team is responsible for day-to-day client servicing, coupled with a number of back office functions within the transfer agency unit across mutual funds. Some operational activities are executed by the local transfer agency unit, while other functions are performed by Citi’s outsourced locations globally or with external vendors.

**Job Purpose**:
This is an Officer/Administrator role within Transfer Agency operational unit, reporting to the SG Head of TA Operations. It is a fantastic opportunity for the individual who is looking to gain operational experience in the funds industry, and is looking for an opportunity to advance in a fast growing dynamic organization.

**Key Responsibilities**:

- Client/Distributor/Investor on-boarding, AML/KYC documentation & administration, and data management
- Transaction processing & investor servicing
- Cash & trade settlement processing
- CPF / SRS processes
- Corporate action processing
- Reporting of shareholder trade activity to the fund accountant and the fund custodian
- Bank account reconciliation
- Foreign exchange dealing & execution
- Periodic client, investor and regulatory reporting
- Review of fund prospectuses, operating memorandums and key fund documentation
- Fund launches and implementation
- Client conversions
- Client change request management
- Client & vendor management
- Oversight and risk control management for domestic and outsourced functions
- Managing client due diligence visits
- Awareness of regulatory and industry change and how it impacts the business

**Other Responsibilities**:

- Ensuring day-to-day operational deliverables are executed and ensure deliverables meet performance, service quality and service delivery expectations.
- Analyze issues with transaction capture and related functions where direction is needed, and actions must be recommended / taken.
- Ensure compliance to policies and procedures and ensure that essential procedures are followed and contribute to defining workflow standards.
- Monitor performance of operational activities and track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Identify opportunities to improve processes, client service, control, and cost reduction and implement improvements.
- Conduct discovery and due diligence activities with clients to solve complex client queries.
- Identify issues or inefficiencies within the team and build a strong, controlled working environment, concentrating on error prevention and mitigation.
- Contribute to the goals and objectives of the Transfer Agency operations.

**Development value**:
The role will also present opportunities for involvement in departmental and inter departmental initiatives which are outside the daily tasks performed by the team.

**Knowledge/Experience**:
**Skills**:
**Qualifications**:

- A minimum of 3 - 5 years of working experience, preferably in a related role
- Subject Matter Expert in multiple or specific skill sets, business areas or products preferred
- Ability to work under pressure and manage deadlines
- Ability to work in a fast-paced environment
- Consistently demonstrates clear and concise written and verbal communication
- Attention to detail and intermediate problem solving skills

**Core Skills & Competencies**:

- Delivery of high quality service to internal and external customers.
- Manage the delivery of tasks in a timely, accurate and in a controlled environment, ensuring priority items are identified and dealt with in a prompt manner.
- Display effective organization skills in order to manage competing priorities.
- Liaise effectively with other parties, both internally and externally and communicate in a professional manner at all times.
- Represent the TA in a competent and professional manner with external vendors and clients.
- Represent the TA in the regular service calls with external vendors and outsource business partners.
- Provide an excellent standard of service to our clients both internally and externally.
- Identify and assume ownership of issues.
- Take responsibility for assigned tasks and prioritize to ensure expectations are met.
- Co-ordinate or act as TA representative on larger projects, as requested.
- Become actively involved in the development of the business by involvement in initiatives such as new business implementation.
- Implement effective risk awareness within the team and ensuring proper adheres to all documented controls.
- Ability to build a strong and trusted working relationship with internal and external partners and stakeholders.
- Completion of all assigned training and management of your own training path by identifying personal training needs and opportunities.
- Adaptable and is capable of assim