Policy Administrator

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

**Job Profile Summary**:
In this role, you will administer and maintain a portfolio of policies of high complexity and ensure the prompt issuance of policy contracts and bills. At the same time, you will support the team in providing administrative support in servicing the clients. You will report to the Billing Team Lead, Enterprise Business Operations, and work closely with various stakeholders to ensure that policy contracts, premium notices and endorsement are issued within the agreed turnaround time.
- Manage and support assigned portfolios to ensure BAU activities are carried out with high level of accuracy, efficiency and within the agreed turnaround time. This includes issuance of bills, policy contracts, endorsements and medical cards.
- Work with different appointed Third-Party Administrators (TPAs) to ensure that clients' requested services are provided for. Ensure that clients' complaints / feedbacks are resolved with the TPAs and clients' service level agreement are met.
- Participate in assigned projects / product launches and ensure that tight timelines are adhered and met.
- Perform UAT, as and when required.
- Coach and mentor junior administrators.
- Other Adhoc assigned tasks.

**Job Requirement**:
Competencies & Personal Traits
- Strong interpersonal and communication skills
- Meticulous and detail oriented
- Able to multi-task, meet tight deadlines and work in a fast-paced environment to make things happen
- Enjoy working with people at all levels and across functions
- Curiosity in exploring new tools and solutions to address operational needs

Working Experience
- 1 - 2 years working experience with insurers or insurance related industry
- Prior experience with employee benefits scheme is desirable
- Knowledge of term life or hospital and surgical plans is a must

Professional Qualifications
- M5
- Health Insurance

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch. Putting people first. Pursuing passions. Making brave ideas a reality. Creating awesome experiences.WHY PRUDENTIALA career with Prudential gives you the opportunity to inspire new ideas and make decisions that will shape a better future for everyone. Create something positive. Create something inspiring. Create something new.INNOVATIONCREATE VALUE DISRUPTIONBig ideas deserve a big platform. Bring yours to one of Asia’s most recognised brands.COLLABORATIONCREATE WORK CULTUREAwesome in, awesome out. Work, win and laugh alongside some of the best people in business today. ACCOUNTABILITYCREATE PROFIT CONFIDENCEIf not me, who? Redefine a service that helps millions of people achieve their life goals.EMPOWERMENTCREATE FOLLOWERS LEADERSAmbition needs an outlet. Give yours the tools, resources and support to make things happen.What's Important to Us?We are looking for passionate, purposeful and self-driven individuals who can embrace our values.