Senior Relationship Manager

6 days ago

Singapore WorldFirst Full time

As the Senior Relationship Manager, you will be working within a team of Relationship Managers/FX payment dealers to achieve growth in our portfolio of clients. This is a key role as he/she is accountable to achieve the overall turnover/revenue budget for the Singapore business as well as to providing excellent service to our customers to address their needs/pain points so as to grow their business with us.
- Initiate and implement business plans to lead the team to achieve Business KPI and objectives
- Drive the retention and wallet share growth for existing customers and also win back lost customers
- Convert new customers brought in by Sales/Partnership/Marketing
- Identify customers' needs and pain points, and come up with solutions that can address those needs
- Knows how to best capture a customer’s attention when we have a new idea or product to present
- Identify changes in customer activity habits and patterns and can then execute a customer touchpoint program to understand things better
- Able to both lead the team to provide excellent service to customers as well as directly interact with customers himself/herself if needed
- Help the country manger to drive team morale - ensure team successes are celebrated
- Responsible for ensuring adherence to Compliance regulations through effective training and ensure customer complaints are managed/escalated appropriately
- Commercial operational process leadership in Singapore, working with the various leadership stakeholders regionally and globally to ensure that we execute and contribute to the development of operational processes and SLA's, in line with company protocols, to drive service excellence for customers and staff
- Project management: working directly with the country manager in Singapore and stakeholders in the region on business projects
- Understands how business and FX market information affects our clients and build trigger points for customer contact
- Able to design attrition warning bells and take action within our CRM systems activate certain customer contact journeys

**Requirements**:

- Strong educational credentials
- Strong customer relationship management skills
- Equipped with a strong Strategic & Analytical mind, to review customer activity data, join the dots to payment activity patterns
- Proven track record in managing an FX customer dealing team
- Organised and must be able to think tactically and strategically
- Strong knowledge of the FX payment landscape in Singapore
- Strong Business leadership acumen for managing and motivating people
- Understands how to use CRM systems and has strong technical knowledge on the various social and industry channels to digital outreach

**Job Types**: Full-time, Permanent

  • Senior Relationship Manager

    1 week ago

    Singapore NAGA CAPITAL PARTNERS PRIVATE LIMITED Full time

    Multi family office looking to expand and is hiring experienced Private Bankers and Senior Relationship Managers. **Responsibilities**: - Work in close collaboration with the senior management to define and execute a successful business strategy - Identify and acquire new clients/prospects for discretionary portfolio management, investment advice and...

  • Senior Relationship Manager

    6 days ago

    Singapore ASPIRE GLOBAL NETWORK PTE. LTD. Full time

    **Senior Relationship Manager** **Location**:Singapore Our client is a leading global media company publishing news, analysis and unique fund manager performance information for the world's professional investor community, helping them make the best decisions about where to place their client's money. They are now looking for a sociable, driven and...

  • Senior Relationship Manager

    1 week ago

    Singapore HSBC Full time

    **Some careers grow faster than others.** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Relationship Manager

    5 days ago

    Singapore Kaplan, Inc. Full time

    Join to apply for the Relationship Manager role at Kaplan Singapore . Direct message the job poster from Kaplan Singapore Overview THE ROLE: Business Relationship Manager. This is a senior strategic sales role working closely with the Head of Kaplan Financial (Singapore) and the Head of International Markets (based in the UK) to develop a sales strategy for...

  • Senior Associate, Relationship Management

    3 weeks ago

    Singapore BNY Full time

    Overview Seniority: Associate. Employment type: Full-time. Job function: Business Development and Sales. Senior Associate, Relationship Management & Business Development (Treasury Services) at BNY. Join to apply for the Senior Associate, Relationship Management & Business Development (Treasury Services) role at BNY. This role is located in Singapore. In this...

  • Relationship Manager

    1 week ago

    Singapore BN Business Consultancy Pte Ltd Full time

    Job Highlights * Cohesive work environment * Supportive culture encouraging growth and development * Personalized training and coaching Experienced Investment Specialists/Relationship managers/Insurance specialists/Private Bankers wanted Individuals with less than 1 year experience will be considered for the role of a Junior Relationship Manager and...

  • Avp / Senior Associate - Relationship Manager

    2 weeks ago

    Singapore DBS Bank Full time

    Business Function DBS Institutional Banking Group provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing...

  • Relationship Manager

    5 days ago

    Singapore Kaplan Singapore Full time

    Overview Join to apply for the Relationship Manager role at Kaplan Singapore . This is a senior strategic sales role working closely with the Head of Kaplan Financial (Singapore) and the Head of International Markets (based in the UK) to develop a sales strategy for the region (AsiaPac) focusing on both existing qualification products and exploring...

  • Client Relationship Management

    2 weeks ago

    Singapore Marsh Full time

    **Senior Broker** **What can you expect?** This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional broking team based in Singapore. You will join as a professional individual contributor in Client Relationship Management, who works independently with mínimal supervision to grow,...

  • Sea Senior Relationship Manager

    2 weeks ago

    Singapore Raffles Family Office Pte. Ltd. Full time

    At Raffles, we are people first, people who can think beyond a label. We are one dynamic and entrepreneurial team. Fun, respectful, solidarity - Just like a family. We consistently strive to provide a workplace that nurtures diverse yet inclusive corporate culture, and encourages professional development. And we believe that this will enable us to create...