Customer Support Specialist

2 weeks ago

Singapore BIOMARK PTE. LTD. Full time

**Job Position**

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist roles and responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. We want you to join us on the journey of changing the way healthcare is currently being delivered.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Skills we are looking for include**:

- Bachelor Degree or equivalent from any education background
- Prior experience in customer service or customer-facing roles
- Passionate about Healthcare and technology
- Familiarity with our industry is a plus
- Multi-tasking abilities
- Creative thinker - the ability to identify problems and find solutions
- Patience, empathy and obsession for delivering exceptional customer experience
- Excellent communication skills in both English written and verbal
- Meticulous with high attention to detail
- Ability to build strong relationships - with customers, colleagues and partners
- Extremely proactive and energetic
- Self-driven and self-motivated
- Able to work independently and thrive in a less structured environment

**Job scope include (but not limited to)**:

- Responding to queries via all communication channels in a timely manner
- Coordinating with the internal team, our sister companies and third-party service providers to fulfil user requests in a timely manner
- Monitor customer complains on social media and reach out to provide assistance
- Documenting queries from users according to standard operating workflow in an organised manner for easy follow-up by other team members
- Developing and implementing strategies to improve user experience and make internal process flow more efficient
- Follow up with customer to ensure their technical issues are resolved
- Tactically prioritizing queries based on urgency and severity of issue, customer type and implications to patient care
- Travelling on-site to support customer if required
- Making sure user experience is aligned with brand strategy and communication
- Any other responsibilities required to deliver exceptional customer experience and manage business operations
- Assist in training junior Customer Support Specialist or Interns

**About BioMark**

BioMark has been awarded the Best Health Tech Startup in ASEAN region in 2018 by the ASEAN Rice Bowl Startup Awards.

We believe that disease prevention is better than cure, so our mission is to get everyone biomarking - a global preventative healthcare movement where each individual is empowered to take charge of their health.

Our BioMark platform allows users to make sense of their health by keeping all their lab reports in one place by digitizing them into charts. Our platform also provides users with personalised descriptions for each biomarker, encouraging them to track their biomarkers and be in control of their health.

**Benefits for working with BioMark**
- Dynamic and positive work culture that encourages initiative and new ideas
- Combination of remote work and in-office
- Job satisfaction - be proud to be part of the movement where we are transforming the way healthcare is delivered

  • Customer Support Specialist

    1 week ago

    Singapore STACS Full time

    **Customer Support Specialist**: We are looking for a Customer Support Specialist to assist our customers when exploring or/and using our products and services. - The Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this...

  • Customer Support Specialist

    1 week ago

    Singapore SGiMED The Healthcare Systems Company Full time

    For the role of Customer Support Specialist, you are someone who is proactive and has a keen eye for details. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able...

  • Customer Support Director

    2 weeks ago

    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    The Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company. As Customer Support Director, your mission will include: - Developing and maintaining relationships with a portfolio of Airlines. - Strengthening the relationship with ATR Operators and...

  • Customer Support Specialist

    1 week ago

    Singapore Crown DIgital Full time

    **The exciting work at Crown Digital includes and not limited to**: We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include recording and resolving customer queries, recommending solutions and guiding product users through...

  • Customer Support Specialist

    1 week ago

    Singapore MESH BIO PTE. LTD. Full time

    About Us: Mesh Bio is fast growing health technology startup at the forefront of transforming healthcare through predictive analytics and digital twins technology. Our multidimensional health intelligence platform provides AI-powered clinical decision support, analytics, and automation solutions for healthcare providers to transform healthcare delivery with...

  • Customer Support Specialist

    2 weeks ago

    Singapore Marvable Full time

    We are a high growth Direct-to-Consumer (DTC) e-commerce start-up. Our mission? Help people create workspaces they actually love spending time in. To achieve this, our team has built market-leading brands like ErgoTune (ergonomic chair) and EverDesk+ (standing desk). Here at Marvable, our mission is to create a comfortable space for everyone to work better...

  • Customer Support Specialist

    3 weeks ago

    Singapore BMC Software Full time

    At BMC, trust is not just a word - it's a way of life We are an award-winning, equal opportunity, culturally diverse, and fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, knowing that you will bring your best every day. We champion your wins and shout them from...

  • Customer Support Specialist

    8 hours ago

    Singapore OAG Full time

    Join to apply for the Customer Support Specialist role at OAG . Get AI-powered advice on this job and more exclusive features. About the Company: OAG is a leading data platform for the global travel industry offering an industry-first single source for supply, demand, and pricing data. We empower the global travel industry with high-quality, relevant...

  • Customer Support Specialist

    15 hours ago

    Singapore VAULT DRAGON PTE. LTD. Full time

    **We believe there is a better way to deliver healthcare in Asia** Together, our passionate and multicultural team aims to transform the regional digital healthcare space to an integrated, seamless and efficient healthcare ecosystem. Backed by prominent venture capitalists in the region we hope to achieve our simple vision. We want to build Asia’s Google...

  • Customer Support Specialist

    2 weeks ago

    Singapore beBeeCustomerSupport Full time

    Job Summary: We are seeking a Customer Support Specialist to join our team. This role involves managing customer accounts, providing exceptional service and support, and ensuring timely resolution of customer queries. Key Responsibilities: Manage customer accounts and be the primary point of contact for customers. Provide high-quality customer...