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Senior Strategic Project
2 weeks ago
Position Summary
Role and Responsibilities
- Create and plan efficient timeline to deliver projects / process / systems.
- Work with the stakeholders of the systems to understand operational requirements and provide solutions
- Conduct thorough system testing and debugging to ensure systems work in accordance with requirements
- Conduct routine and non-routine end-to-end process analysis to look for opportunities for improvements
- Provide trainings to all End-Users (including Call Centre/Service Centre) for new system/process implementation.
- Work with Service Network PICs to achieve operational efficiency
- Provide technical support to end-users and assist in problem resolution.
Skills and Qualifications
- Minimum 5 years of working experience in Data Analysis/System Support role
- Experience in Consumer Electronics/Customer Service industry is preferred but not compulsory
- Strong communication skills to liaise with relevant stakeholders
- Working knowledge of Microsoft Office, Word and Excel
LI-SEAO #LI-MidSenior
Samsung Electronics’ environmental management philosophy derives from our core purpose of contributing to human life, with respect for nature. Our 2050 goal of net zero carbon emissions entails a reduction of Scope 1 and 2 emissions, making our products more energy-efficient, and maximizing resource circularity across the product lifecycle. To discover more, please visit our newsroom:
Samsung Electronics Announces New Environmental Strategy - Samsung Global Newsroom