Senior / Lead Site Reliability Engineer, Alibaba

**Job Category **:Products and Technology

**Job Details**:
**About the job**

Salesforce is partnering with Alibaba Cloud to offer its core products in China, this is to help support existing multinational customers that want to retain and expand their presence in the GCR and need Salesforce to run in region to meet China regulatory guidance.

The **Salesforce on Alibaba Cloud **Site Reliability Engineering (SRE) team is a brand new Organization within Security Engineering, with an exciting mission to bootstrap adoption of the industry’s leading-edge SRE principles and best practices at Salesforce. We are looking for experienced Software Engineers/DevOps Engineers to join this new team. Working closely with counterparts in the Infrastructure and Engineering organizations, this Salesforce on Alibaba Cloud SRE group owns the reliable delivery of service to Salesforce engineering teams and customers running on Alibaba cloud infrastructure. This organization provides round-the-clock, follow-the-sun situational awareness and leadership in the swift resolution of any service-impacting issues, driving customer success.

As a member of the team, you will be responsible for detecting and resolving system failures and complex outages, including creation of the observability tooling necessary for your success. This objective is met by monitoring the services, reacting to problems, proactively addressing issues before they affect performance or availability, and working with Engineering teams to define service level objectives and improving service design and implementation to increase reliability through closed-loop feedback.

Salesforce on Alibaba SRE balances proactive automation with reactive operations, and targets 50%+ time spent on improving service design for reliability, extending monitoring and operational automation, driving self-healing and resiliency initiatives and game day exercises. The incumbent in this role would demonstrate a strong focus on tactical operations, as well as large-scale production engineering and orchestration.

**Minimum qualifications**:

- Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
- 5+ years experience configuring and managing any of the Public Clouds using CLI/SDKs and automation (Alibaba or AWS preferred)
- 5+ years experience in at least one of the following languages: Java, Python, Go. Ability to pick up new languages
- Experience in Unix/Linux environments with good understanding of operating systems internals (e.g., filesystems, system calls)
- Working knowledge of the TCP/IP stack, routing and load balancing technologies
- Working knowledge of design principles of monitoring and alerting systems
- Ability to operate in a high-pressure environment, troubleshoot complex issues quickly, and successfully handle multiple priorities
- Systematic problem-solving approach, coupled with a strong sense of ownership and drive
- Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management

**Preferred qualifications**:

- A good understanding and practice in large-scale distributed systems
- Experience in designing and deploying high performance production services with extensive monitoring and logging practices
- CI/CD automation experience, including understanding of key open source technologies like Jenkins, Spinnaker, and Docker
- Experience defining immutable infrastructure via Terraform/Cloud Formation or other approaches across large footprints and distributed teams
- Experience with on-call rotation, leading incident response and no-blame postmortem analysis
- Ability to debug, optimize code, and automate routine tasks
- Mandarin Speaking Preferred to work with customers from Greater China Region.
- Customer/Partner Facing Experience

**#LI-Y**

**Accommodations**:
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