Team Lead, Customer Service

18 hours ago


Singapore NTUC Health Full time

COMPANY DESCRIPTION

**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

DESIGNATION : Team Lead, Customer Service (Home Care)

RESPONSIBILITIES
- Deliver consistent good customer service including inquiries, complaints at all times, educating the customer of the value of our NTUC Health services.
- Be customer-centric with both internal and external stakeholders via all communication channels.
- Track and monitor customers’ enquiries from all channels such as Call Centre Hotline, E-mails, Whatsapp, Online Messages in a timely manner, including service recovery.
- Address enquiries, referrals, appointments and other support required from the various communication channels; recommend relevant services within NTUC Health to address the needs of the stakeholders.
- Setup and maintain the standard operating procedures to ensure service consistency.
- Continuously seek improvement by tracking the calls, analysing the data and provide data-informed initiatives to enhance the customer experience and drive growth of our services

QUALIFICATIONS
- Preferably general degree or minimum ‘A’ Levels with some customer service experiences
- Someone with strong written and verbal communication skills
- Someone who is resourceful and provides timely and accurate information to our seniors
- Someone who is patient and meticulous and enjoys working with a senior person.
- Prior experience in healthcare sector would be advantageous


  • Customer Service Lead

    2 weeks ago


    Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Singapore JOBALLY PTE. LTD. Full time

    **Customer Service Team Lead** **Responsibilities** **Customer Service & Operations Management** - Lead and manage end-to-end order processing to ensure timely and accurate delivery. - Handle customer enquiries, complaints, and escalations with professionalism. - Monitor delivery progress, backorders, and customer updates. - Review and approve claims,...


  • Singapore beBeeCustomerService Full time $40,000 - $60,000

    Job Title: Customer Service Team LeadA successful and experienced Team Lead is required to oversee a team of customer service officers in our contact centre. The ideal candidate will be responsible for ensuring smooth daily operations, driving team performance, and maintaining exceptional customer satisfaction.Key Responsibilities:Team Management &...


  • Singapore AEROSPACE COMPONENT ENGINEERING SERVICES PTE. LIMITED Full time

    **DUTIES**: 1. Support all customer service initiatives 2. To perform and lead customer service executives in daily processes, Order management, Quotation generation and management 3. Provide top-notch Account and Order Management for both In-house and VRM orders, including Rebate calculation/preparation, warranty administration, TAT/OTD monitoring and...


  • Singapore beBeeCustomerService Full time $4,000 - $6,000

    Job Description:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team. The successful candidate will be responsible for managing the daily operations of our call centre, ensuring smooth and efficient service delivery to our guests.The ideal candidate will have a proven track record in leading teams and driving results in...


  • Singapore beBeeCustomerService Full time

    Job Description: We are seeking a highly skilled and experienced Customer Service Team Lead to join our team. The successful candidate will be responsible for managing the daily operations of our call centre, ensuring smooth and efficient service delivery to our guests. The ideal candidate will have a proven track record in leading teams and driving...


  • Singapore beBeeCustomerService Full time

    Job Description: We are seeking a highly skilled and experienced Customer Service Team Lead to join our team. The successful candidate will be responsible for managing the daily operations of our call centre, ensuring smooth and efficient service delivery to our guests. The ideal candidate will have a proven track record in leading teams and driving...


  • Singapore beBeeCustomer Full time

    Wise is seeking a leader to helm our Business Customer Support team in Singapore. The ideal candidate will help us uphold customer service excellence throughout the APAC region. The Business Customer Support Team Lead is a pivotal role responsible for crafting robust teams and processes that prioritize business customers. You will serve as a critical link...


  • Singapore U3 INFOTECH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Team Lead – Customer Service (Contact Center)Salary: UP TO $4,500.00Working Hours; 40 hours per week Location: Singapore, Raffles City TowerContract: 1 year Job OverviewWe are seeking a motivated and experienced Team Lead to oversee a team of Customer Service Officers (CSOs) in our Contact Center. The Team Lead will be...


  • Singapore beBeeCustomerService Full time $4,000 - $6,000

    Job Title: Customer Service Team LeadJob Description:We are seeking a skilled and experienced Customer Service Team Lead to join our team. The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills.Responsibilities:Escalation Management: Manage escalations from various departments, ensuring...