Operations Administrator

6 days ago

Geylang, Singapore The Swim Starter Full time

**Full-Time Operations Admin**

**ABOUT THE COMPANY**

The Swim Starter is committed to equipping all children with the ability to swim to safety at all times. The Swim Starter has grown with the times, and we are looking for capable and passionate individuals like you to help grow the company further. Begin your journey with us today.

**JOB DESCRIPTION**

**CSO Management**
- Re-education and upkeep of Resources
- Understanding changes in operational arms
- Compiling resources (Onboarding and Retraining)
- Update and upkeep resources
- Hold regular re-training course
- Hold regular re-training tests
- Communicate with CSOs regularly on changes and updates

**CSO onboarding & hiring process**
- Highlight when manpower is necessary
- Liaison between HR for requirements and scope
- Interview and selection involvement
- Onboarding (adding new hires to necessary platforms and providing them access)
- Training

**CSO manpower allocation**
- Scheduling
- Task assignment
- Resource assignment
- Leave management
- Crisis/ Business Continuity Execution
- Development
- Create clear Standard Operating Procedures in writing for CSO operations
- Highlight ground problems CSO face
- Provide solutions for problems involving Customer Acquisition, Success, and Loyalty/Retention from CSO perspective
- Initiate development work to smoothen SOP

**Incident Management**
- Handle escalations & incidents (Customer Service Escalations)
- Write up reports when complaints about CSO are brought up
- Assist in Customer Complaints with regards to Coaches by liaising with Head Coach
- Finance Assistant (to Fiona)
- Send out billing based on Main Billing Excel
- Clarify incidents and/or billing irregularities with Fiona and Denver
- Call up late payments
- Ensure Main Billing excel is updated concisely and accurately

**Test Assistant**
- Assist in compiling and preparing for Test
- Ensure Test preparations are complete on time
- Execute Test operations
- Execute Test operations (cert printing, documentation, alerts, packing, handover to coach)

**Audit**
- Service Level Agreement maintenance
- Ensure quality of service via penalty or reward system
- Keep track of penalty and reward
- Provide insights on CSO individual KPI and personal growth

**“Supervisor” Role (Familiarise with the CSOs and Supervisor tasks)**
- Reply to chats (Limiting the duration of this task)
- Conduct checks
- Handle Supervisors (if any)

Note: The Education Manager will not be covering Supervisor Role in the long run.

**Full-Timers Education**
- Provide resources
- Source for programs/trainings

**Salary**: $2,200.00 - $2,500.00 per month

Schedule:

- Monday to Friday

Work Location: In person

  • Operations Administrator

    2 weeks ago

    Geylang, Singapore Atelier Aquatic Safety Full time

    **Operations Administrator**_**: - Full-Time [ 6 days per week] / Part-Time [ 3 days per week] - Work in Malaysia**_ **Job scope**: - General administrations & co-ordinations for smooth operations. - Assist in planning and adjustment of manpower scheduling. - Compile and consolidate manpower strength. - Answer employee questions regarding operations. -...

  • Operations Administrator

    3 days ago

    Geylang, Singapore Atelier Aquatic Safety Full time

    **Job scope**: - General administrations & co-ordinations for smooth operations. - Assist in planning and adjustment of manpower scheduling. - Compile and consolidate manpower strength. - Answer employee questions regarding operations. - Prepare operations reports as needed. - Perform other ad-hoc duties as and when required. **Job Requirements**: -...

  • Operations Administrator

    3 days ago

    Geylang, Singapore LECCA GROUP PTE. LTD. Full time

    **Responsibilities**: - Process and maintain purchase order to suppliers - Perform inventory control and monitor stock movement - Responsible for the daily operations of the purchasing department - Monitor stock status with the suppliers to ensure on-time delivery date - Perform timely inventory planning to ensure order fulfilment on customers’ orders -...

  • Administrative Assistant

    7 days ago

    Geylang, Singapore Team Axis Pte Ltd Full time

    Handling AxisConnect App - Responsible for the administrative works for the Operations Departments - Consolidation and verifying of coach payments - Assist the Operations Manager or other Programme Coordinators with any other ad-hoc tasks when required. **Job Requirements** - Minimum Diploma Holder - Out-Spoken, Meticulous, Proactive, Independent, Team...

  • Operations Administrator

    5 days ago

    Geylang, Singapore Minthedimensions Full time

    M.INTERIOR is growing. With bigger projects and bigger teams, we need someone to be able to provide daily operations support to the company. You will be working closely and assisting director-level management in running the company and ensuring that all operations, SOPs and policies are maintained in the company’s best interest. **THE ROLE** - Respond to...

  • Administrative Assistant/operations

    3 days ago

    Geylang, Singapore International Musicians Association of Singapore Full time

    **Position Title**: Administrative Assistant/Operations **Position Description and Requirements**: - Proficient in using computers and familiar with common office software，excel - Video editing skills and familiarity with various social media platforms. - Proficiency in both English and Chinese is required. - A strong willingness to learn. - Assist in...

  • Administrative Assistant/operations

    2 weeks ago

    Geylang, Singapore International Musicians Association of Singapore Full time

    **Position Title**: Administrative Assistant/Operations **Position Description and Requirements**: - Proficient in using computers and familiar with common office software，excel - Video editing skills and familiarity with various social media platforms. - Proficiency in both English and Chinese is required. - A strong willingness to learn. - Assist in...

  • Operations Administration Executive

    1 week ago

    Geylang, Singapore Wilson Parking (S) Pte Ltd Full time

    **Responsibilities**: - Answering phones and responding to client requests and inquiries. - Keeping track of inventory and ordering supplies. - Drafting and mailing customer correspondence and newsletters. - Managing the maintenance of office and facility equipment. - Providing administrative support to other departments or projects as needed. - Process...

  • HR Administrator

    1 week ago

    Geylang, Singapore Lotte Confectionery (S.E.A) Pte. Ltd. Full time

    Managing full spectrum of HR & Administrative functions including staffing and recruitment, compensation, benefits, discipline handling, performance management, foreign employee’s matters, arranging invoices(to supporting Sales and Financial department), insurance management, air conditioner cleaning management, all requirement for smooth operation of...

  • Administrator

    2 weeks ago

    Geylang, Singapore Atelier Aquatic Safety Full time

    Job scope - General administrations & co-ordinations for smooth operations. - Assist in planning and adjustment of manpower scheduling. - Compile and consolidate manpower strength. - Work with human resource on employee development and performance appraisal. - Answer employee questions regarding operations. - Perform other ad-hoc duties as and when...