Operation Executive

2 weeks ago

Marina Bay, Singapore Marina Bay Sands Full time

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE

Be part of our diverse and inclusive team.

Job Function

The Ticketing Operations Team at Marina Bay Sands plays a crucial role in coordinating with various departments and ticketing partners to ensure the seamless delivery of ticketed attractions and events, primarily the ArtScience Museum and our Attractions.

The team operates as a cohesive unit, comprising two sub-teams: Product Management and Product Operations. While each sub-team specializes in distinct areas, all team members collaborate seamlessly to guarantee the smooth operation of ticketed attractions and events across the venue.

Product Management - manages ticket sales requirements and analyzes ticketing data to enhance operational efficiency and customer experience.

Product Operations - responsible for overseeing all technical aspects of ticketing system enhancements, ensuring the smooth functioning and optimization of the ticketing infrastructure.

Responsibilities

Project Assistant
- Assist and follow through all technical aspects of ticketing system (eg: enhancements in ticketing system, website development, systems integration, UAT, reports and reconciliation).
- Draft Standard of Procedures and training guides based on ticketing system.
- Develop, administer, and manage the ticketing system in line with company policy and ‘best practice’ procedures and recommend improvements and updates as required to ensure best use of the latest technology.

Tickets Configuration
- Coordinate with team to prepare for ticket sales, ensuring alignment and prepare for upcoming events.
- Take ownership of configuring events accurately in the ticketing system, managing seat inventory, setting prices, resolving issues promptly, and proposing solutions for future ticket builds as needed.

Ticketing System Management (Day-to-day)
- Oversee the end-to-end process of ticketing system enhancements:

- Evaluate requests from stakeholders and continuously identify areas for process improvement and automation.
- Review and prioritize enhancement requests based on urgency, revenue impact, and operational needs.
- Collaborate with IT team and ticketing partner to develop, test, and implement system enhancements.
- Document all enhancements and procedures for future reference and training purposes.
- Provide ongoing support and troubleshooting assistance for ticketing system-related issues with existing resources.
- Any other duties as assigned.

Requirements
- Experience of ticketing systems and platforms or technical concepts such as APIs has a strong advantage.
- Experience with illustrator software will be useful. I.e. Photoshop.
- Ability to respond with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, and rapid changes in a fast-paced environment.
- Good written and verbal communication skills
- Strong analytical skills and strategic thinking.
- Needs to be responsive via phone to resolve issues that might occur during non-working hours.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

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