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Senior Marketing Executive, Sales Operations

3 weeks ago

Marina Bay, Singapore Marina Bay Sands Full time

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE

Be part of our diverse and inclusive team.

Summary

As a Senior Marketing Executive, Sales Operations & Support - Casino Market Development, you will play a vital role in driving business growth by supporting the daily operations of Premium Programs related to Market Development. Your expertise will ensure seamless execution of sales strategies, fostering strong relationships with internal stakeholders and external customers.

Job Responsibilities

The primary focus of this role will include:

- Assist with patron coding and tracking of sales key performance indicators.
- Provide sales team with timely updates and results to help them maximize opportunities.
- Act as point of contact for in-house and regional Premium Mass Sales Team to coordinate and assist with all Premium Mass sales efforts including customer facing functions.
- Assist sales team with inquiries, customer related issues / exceptions / account settlements, and all other sales team related support on daily basis.
- Assist with audit reports to ensure strong internal control processes.
- Identify areas of improvement to support operational efficiencies.
- Act as the liaison between the sales and operations teams, as well as other departments within Marina Bay Sands - Paiza Services, Loyalty Marketing, Direct Marketing, Hotel Operations, etc.
- Maintain and protect the Company’s professional reputation and integrity.
- Schedule training and review new hire onboarding manual for new Team Members
- Assist with reports and other ad hoc duties as and when necessary.

In addition, this role may be called upon to support special projects and initiatives, such as:

- Perform customer facing functions such as assisting with patron engagements, concert tickets distribution, Suite assignment and appreciation dinner/lunch meet and greet when necessary.
- Manage the coordination of special events activities between teams.
- Compile data and feedback for special events.

Job Requirements

Education & Certification
- Diploma/Degree in related field preferred

Experience
- Prior experience in Sales, Marketing, or relevant role preferred.

Other Prerequisites
- Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)
- Knowledge of casino or hospitality industries is a plus.
- Excellent interpersonal, communication, and presentation skills
- Strong attention to detail and problem-solving skills
- Able to communicate effectively with both English and Mandarin speaking guests.
- Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.