Customer Relations Executive

4 days ago


Marina Bay, Singapore Marina Bay Sands Full time

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE

Be part of our diverse and inclusive team.

Job Summary

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities
- Provide excellent and delightful service to casino guests and assist them with their needs and requests.
- Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
- Conduct guided MBS Casino familiarization tours for guests.
- Introduce programs (with the relevant terms and conditions) to potential Paiza players.
- Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
- Provide personalized service and establish close rapport with assigned patrons.
- Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
- Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
- Assist with execution of Special Events and Promotions.
- Ensure compliance with the organization’s guidelines and regulations when carrying out work duties.
- Perform all other ad hoc duties as and when required.

Job Requirements

Education & Certification
- Diploma in hospitality or related field preferred

Experience
- Prior experience in Sales or Customer Service role preferred.

Other Prerequisites
- Customer-focused, excellent team player and possess good problem-solving skills.
- Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
- Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.



  • Marina Bay, Singapore STAFFKING PTE LTD Full time

    **Highlights**: - Basic + Commission + Bonus - 5-days work per week **Job responsibilities**: Welcome and greet guests in a friendly and professional manner. Provide excellent customer service, addressing inquiries and requests. Take and process drink orders accurately and efficiently. Prepare and serve a variety of beverages based on guest...


  • Marina Bay, Singapore Raffles Quay Asset Management Pte Ltd Full time

    As a Customer Service Executive, s/he will be responsible to assist the Customer Service Manager in overseeing the daily operations of the Concierge team. To set and maintain highest service quality to tenants and visitors. **Ensure the smooth operations of all Concierge counters and main lobby experience.** - To provide quality service to the tenants,...


  • Marina Bay, Singapore Amas Organisation Full time

    **Location**: Central, Singapore **Job Type**: Full-Time We are seeking a motivated and detail-oriented Client Relations Assistant to join our dynamic sales team. As a assistant, you will provide administrative support to assist in managing client relationships and ensure smooth communication between clients and the sales team. This is a great opportunity...


  • Marina Bay, Singapore Marina Bay Sands Full time

    LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Summary: Key Responsibilities: - Sales Performance Reporting: - Develop, automate, and maintain performance dashboards and reports to track KPIs and targets for the sales team using SAS Enterprise, SQL, Tableau, and Power BI. - Data Analysis & Insights: -...


  • Marina Bay, Singapore SHEIN Full time

    **About SHEIN** SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. From our global offices,...


  • Marina Bay, Singapore Marina Bay Sands Full time

    LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Summary Join one of the most dynamic Communications teams in Singapore and immerse yourself in the thick of action at the iconic Marina Bay Sands. We are looking for team players who are motivated and hungry to learn within a fast-paced and dynamic working...


  • Marina Bay, Singapore Quick Space Recruiter Full time $36,000 - $54,000 per year

    Location: Central, SingaporeJob Type: Full-TimeWe are seeking a proactive Customer Support Assistant to join our sales team.You will work closely with both the sales and customer service teams to assist in sales processes and help resolve customer inquiries and concerns efficiently.This position offers an exciting opportunity to develop your skills in both...

  • Junior Executive

    3 days ago


    Marina Bay, Singapore NYJ Company Full time

    **ob Title**: Junior Executive **Location**: Marina Bay **Employment Type**: Full-Time Are you ready to start your career with a hands-on role in a dynamic team? We are looking for a motivated **Junior Executive** who is eager to learn, take on responsibilities, and grow within our organization. This entry-level position offers the opportunity to gain...


  • Marina Bay, Singapore Marina Bay Sands Full time

    LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Summary As a Senior Marketing Executive, Sales Operations & Support - Casino Market Development, you will play a vital role in driving business growth by supporting the daily operations of Premium Programs related to Market Development. Your expertise will ensure...


  • Marina Bay, Singapore AdTech Full time

    **仕事内容**: Plan, execute & manage various digital advertising campaigns such as Search Engine Marketing (SEM), Social Media marketing campaign (e.g. FB, IG, LinkedIn, Line) and Programmatic campaign. You will also handle other digital campaigns/ related area such as SEO, media line-up, campaign tracking etc. You will be working independently and as...