Renewals Account Manager

1 week ago

Singapore Hashicorp Full time

**About the role...**

The HashiCorp Renewals Team owns post-sales success, customer retention, and contract renewals within an assigned territory and market segment. Our Renewals Support Specialists are the face of HashiCorp to our customers and are responsible for managing customer relationships and delivering customer satisfaction. You will have the opportunity to partner with the Sales Team in managing and upselling accounts.

**In this role you can expect to...**
- Work closely with the HashiCorp Sales Team to ensure successful retention and renewal of existing accounts in your assigned territory across Japan & Korea.
- Maintain and grow relationships with assigned accounts, identify new business opportunities, and sell additional services.
- Own communications with existing customers. Re-sell the value of the customer’s current HashiCorp environment and be their point of contact for all things HashiCorp.
- Understand and articulate the value of our product suite to technical and non-technical audiences and engage in price negotiations.
- Drive collaboration with sales and technical teams to resolve client issues.
- Manage a large portfolio of install base customers and operate in a high volume / high velocity capacity.

**You may be a good fit for our team if you have...**
- 2+ years of Renewals experience, Sales Development or Business Development experience, ideally at a B2B SaaS company. Other Account Management or Sales experience is strongly encouraged.
- Must have bilingual proficiency both in English and Japanese as you will be communicating with Japanese customers
- Excel proficiency, strong organization skills, attention to detail, and a bias towards action.
- Knowledge of value-based selling processes, techniques and strategies. Willingness to bring new ideas to the table and help to improve our current processes.
- Organized and process bound in order to handle high volume of customers.
- A willingness to take constructive feedback and grow from it.
- Bachelor’s degree in Business, Marketing, Sales or equivalent experience.

**Life at HashiCorp**:

- HashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.**About HashiCorp**:
HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

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