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Officer, System Competency Center

2 weeks ago

Changi, Singapore SATS Full time

**About us** About SATS - Feed and Connect Communities**

SATS is Asia's preeminent provider of food solutions and a global leader in gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

**Key Responsibilities** KEY RESPONSIBILITIES**
- Work with vendor on scheduled maintenance and verify system after downtime
- Work with requestor (BU/department) on issue solving and/or customization changes and manage vendor on the changes when required
- Conduct workshops, train the trainer training or refresher and business simulations with BU/department for onboarding(s) and/or operation process change(s)
- Configure existing system (ie. Mosaic ecosystem etc) in UAT and PROD environment for approved onboarding(s) and/or operation process changes(s)
- Liaise with internal stakeholders on base data collection, and developed used cases based on their requirements
- Provide consultation services to the BU for process improvements
- Drafting of documentations/SOPs on business/operation processes, mapping and translation to system config jointly with the BU to identify gaps for improvement
- Drafting documentations/SOPs on user manuals and training materials
- Support user experience tour to the Bus and understand department’s pain points and constraints and thereafter implement changes to improve ops usage of the system
- Support new system implementation to BU where required
- Trial on new innovative solution to incorporate into existing systems (ie. Mosaic ecosystem etc) for improvement
- Create report formats and extract data for analysis purposes

**Key Requirements** KEY REQUIREMENTS**
- Required to learn and hands on SATS systems like Mosaic ecosystem suite of products (ie. Groundstar Planning, Groundstar Workforceplus, Groundstar Realtime, PowerBI)
- Possess analytical and engineering mindset with problem solving skills.
- Resourceful, think out of the box, takes initiatives and self-motivated
- Able to work independently as well as a team player
- Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization.
- Highly organized and possesses ability to manage multiple projects or tasks concurrently.

Job Reference: SATS01655