Ascentis - Account Manager / Assistant Account

2 weeks ago

Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

**COMPANY DESCRIPTION**

A.MI represents Ascentis and Meet Isaac. It is a brand name adopted by both companies to represent our deeply-rooted relationship. Ascentis continues to pioneer on CRM, loyalty and rewards technology while Meet Isaac focuses on creative, digital marketing and customer experiences. Armed with more than 50 marketing awards over the past few years, both companies has a proven track-record that’s well validated by marketing leaders in their respective industries. When you combine the efforts of both companies together - you get the power of 2 full service agencies that are ready to help their clients pivot their business to the next level.

Do you have what it takes to be a part of this award winning combination?

As an Assistant Account manager/Account Manager you will be part of the team that helps to drive insights and recommendations for your clients to help grow both the company’s and clients’ business through Ascentis’ CRM software.

Taking full ownership and being the main point of communication between internal teams and your clients through:
**RESPONSIBILITIES**

**Account management**
- Understanding and Mastery of CRM tools to help your clients drive the business to achieve set KPIs
- Understand client’s requirements to align with client’s strategic business objectives
- Strong aptitude for problem solving
- able to think out of the box, suggesting various solutions and recommendations to resolve any issues encountered

**Operations**
- Timely execution and management of change requests between internal and external stakeholders and work closely with support team to make sure outstanding issues reported by customers are resolved on time
- Review and highlight action points for reoccurrence issues with both internal and external stakeholders

**Strategic planning**
- Perform analysis on CRM metrics with the objective of increasing, customer retention, acquisition and sales
- Quarterly business reviews with key accounts to plan and strategize growth and implement best practices

**Commercial and business development**
- Identify and implement cross selling and up selling opportunities ensuring profitability of the accounts assigned.
- Ensure payment milestones are follow up accordingly - manage respective Account Receivables on a regular basis
- Foster and nurture new long term client relationships while maintaining strong channel relationship with our existing partners and developing new revenue streams

**QUALIFICATIONS**
**Soft skills**

You would be a awesome fit if you

Have a keen interest in CRM, and is excited about all things digital (we cover everything from retail, to food to fashion)

Hold at least a diploma of any discipline
- we don’t mind if you’re fresh out of the oven We’re looking for confidence, good communication skills and teamwork Someone who would like to work in an ever changing yet nurturing environment

We are hiring for multiple positions of varying levels, if this sounds interesting to you, we would love to have a chat

**OTHER INFORMATION

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