Senior Project Manager

COMPANY DESCRIPTION

Ascentis is the leader in powering CRM & Loyalty programs for leading brands in Singapore and the region. Our clients benefit from our suite of cutting edge solutions in CRM, Omni-channel Loyalty, Integrated Retail eCommerce, Business Intelligence, Mobile Engagement, and Digital Marketing Services. Voted by senior industry marketers as one of Singapore's award-winning loyalty marketing agency, Ascentis is proud to be leading the customer engagement innovation in the retail, food & beverage, entertainment, and hospitality industries. We are a young spirited company with a culture of innovation. Our teams are driven by experience and passion. We are agile and passionate in what we do. We believe in our people. We believe in ourselves. Our clients believe in us.

As we continue to scale, we are interested to seek dynamic individual and self-starter to join us on an amazing journey by building great products for clients who believe in us.

DESIGNATION : Ascentis - Senior Project Manager

RESPONSIBILITIES
- Manage on-going client relationships during project implementation and post project deployment
- Participate in pre-sales processes such as defining the project scope and take part in client presentation
- Work with the discipline leads to ensure projects are completed within budget, timeline and scope
- Understand and control project scope and identify change requests effective
- Monitor and report/ communicate project health
- Organize and facilitate both internal and client project team meetings
- Produce and communicate weekly action plans with both internal and client to manage stakeholder’s expectation
- Collect, organize and communicate project meeting notes and weekly status reports, and maintain comprehensive project documentation
- Identify, maintain and mitigate project risks
- Oversee successful and timely completion of project milestones/ deliverables
- Collaborate with the team and trainer to prepare user training guide and training to the client
- Conduct project closure review and prepare recommendations
- Prepare project handover documents and ensure proper handover to the Business Success Services (BSS) and Account Servicing team
- Define and implement on-going business support processes with the internal project team and the client. Refine the processes as the business processes

QUALIFICATIONS
- At least 5 years of project management experience working on creative, development solutions for CRM implementation, eCommerce, CMS and mobile app
- Have prior experience with implementation of CRM solutions and integration with other systems such as point of sales (POS) system
- Familiarity with User Experience (UX wireframe) is preferred
- Proven organizational and planning skills and must be detail oriented
- Excellent verbal and written communication skills
- Strong desire to learn project management discipline and the emerging web industry
- Independent individual as well as a team leader and member who can lead the project resources to timely completion of projects
- Good attitude, organized and independent worker with strong desire to learn
- Ability to accurately scope and schedule complex creative and implementation for CRM and eCommerce projects
- Ability to coach and train the rest of the Project Managers, Executives or interns

OTHER INFORMATION
- Familiarity with Atlassian JIRA and plug-ins
- Knowledge of Agile/ SCRUM and Waterfall methodologies
- Knowledge of design software and programming languages
- Education background in Computer Science or equivalent is preferred
- PMP and/or SCRUM certification