IT Technical Support Specialist

2 weeks ago

Singapore Ascentis Pte Ltd Full time $40,000 - $80,000 per year

Unlock Your Potential with a Growing and Dynamic Company.

At Ascentis, we are proud to be a leading CRM, digital, and social company with a track record of excellence. With over 50 prestigious awards under our belt, we have established ourselves as a trusted partner in servicing regional accounts across 13 countries in Southeast Asia.

Our success is rooted in our core values: PACT - professionalism, accountability, consistency, and teamwork. These values drive our dynamic and fast-paced environment, where results matter. We believe in fostering a culture of open communication, where every voice is valued, and ideas are encouraged to flourish. One of our key differentiators is our flat organizational structure, which promotes a collaborative and inclusive work environment. Our management team is hands-on and approachable, working side by side with our talented employees to drive innovation and achieve remarkable results. As a growing company, we offer tremendous potential for personal and professional growth. We embrace a meritocratic approach, recognizing and rewarding the contributions of talented individuals who thrive in a team-oriented setting.

We believe in providing ample opportunities for our employees to take on new challenges, learn, and advance their careers. If you are a passionate and driven individual seeking a rewarding career in a company that values your skills and potential, Ascentis is the place for you.

Join us on our journey of success and be part of a team that is shaping the future of our industry. We look forward to welcoming exceptional talent who share our values and are ready to make an impact. Together, we can ascend to new heights.

You will be responsible for maintaining, troubleshooting and deployment of our POS products and related services, ensuring the smooth operation of our client's system and applications. This client-facing role requires hands-on technical expertise, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Key Responsibilities

  • Provide technical support for POS hardware, software and network.
  • Install, configure, and deploy POS hardware, software, and equipment.
  • Collaborate with vendors and internal teams to resolve technical issues.
  • Maintain documentation, system logs, and knowledge bases.
    Train and support end-users on POS system, tools, and best practices.

Qualifications & Skills

  • Diploma/Certification in Information Technology, Computer Science, or related field.
  • Proven 1-2 years of experience of a technical support role in a POS related environment.
  • Familiar with POS system, EDC terminals and other related systems.
  • Proficiency in troubleshooting hardware and software issues.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple priorities.
  • Proficient in English and Mandarin is preferred.

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