Senior Manager, Office of Sitizen Experience

**Job no**: 498769
**Department**: Office of SITizen Experience
**Contract type**: Contract

The Senior Manager is responsible for coordinating, managing, and executing key student development initiatives in SIT. The Senior Manager will be tasked with daily operations of the division, including project management, student development, and partnership management. The position contributes to creating a vibrant student life, building upon the division’s 6 core pillars: Campus Connection, Campus Life, Leadership, Wellness, SITizen Services, and Alumni. These pillars exist to create a holistic educational environment to enrich and empower students and alumni (also called “SITizens”), develop their leadership skills and create opportunities to strengthen the SITizen community.

The Senior Manager reports directly to the Assistant Director, Office of SITizen Experience (Student Organisations).

**Key Responsibilities**:
Pillar management
- The Senior Manager is responsible for assisting the Team Lead in managing and leading the team to deliver key events organized by the Student Organisations Pillar and/or in OSE.
- Ensure that Student Organisations Management Guidelines are regularly reviewed and updated to remain current and meet the evolving needs of student groups.

Student Development - Student Group Management
- Manage 10 to 15 student groups.
- Mentor and develop student leaders of the clubs and committees under Student Organisations through coaching and advising in areas of team management, event/project management, time management and monitoring overall wellbeing of student leaders throughout their service term.
- Review and evaluate clubs and committees’ workplan, proposals, budget, administrative and logistic matters.
- Review, develop and coordinate existing and new programmes/events and processes, ensuring optimal student engagement, experience, and learning.
- Support administration of all student-organised events, including event proposal preparation and approval, procurement, event setup coordination, ensuring adherence to relevant internal policies, guidelines and budget limits.

Stakeholder engagement
- Work closely with academic staff to improve students’ learning experience and support their participation in outside curriculum activities for more holistic development.
- Engage relevant Divisions e.g., Finance, Estates to support event management and various student development projects.

Event management
- Plan and execute major events such as SITizens Awards Night, HOD engagement sessions, New Leaders’ Briefing to support student development.
- Ensure compliance with all relevant policies and guidelines during Division and student activities, events and programmes.

Ad hoc projects and working committees as assigned.

**Job Requirements**:

- Degree from a good University with at least 8 to 10 years of experience in a similar position in an educational/ community/ leadership/ corporate environment.
- Experience in managing a small team of 5 to 6 staff is preferred.
- Good communication (verbal and written) and interpersonal skills to connect with and bridge students with staff.
- Creative thinking, adaptability and the ability to problem-solve with strong conflict management skills.
- Good planning and organisation skills, with an eye for detail.
- Passionate, positive attitude, multitasking, and able to work independently within tight timelines.
- Committed team player, responsible, reliable, and able to work with others to achieve the division’s mission.
- Ability and willingness to work outside of office hours and on weekends.