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Customer Experience Executive

2 weeks ago

Singapore AURUM SMG PTE. LTD. Full time

Ensure that customer experience excellence is delivered within Core Collective's business, culture and values
- Greet and welcome guests as soon as they arrive on to our space
- Answering phone calls within 3 rings and perform service calls
- Respond to all requests in a timely manner, including knowing products, knowing services and being ambassadors for the space
- Resolve disputes and issues with residents and customers and take ownership of feedback
- Ensure customers are retained on Core Collective's platform
- To perform shift duties - Ensure that the reception desk is professionally manned at all times and keep the desk neat and tidy
- Ensure that the whole space is well maintained and that appropriate SOPs and internal processes are being followed
- Perform other job related duties and responsibilities as may be assigned to you from time to time.

**Qualification**
- 2 years of relevant Customer Service experience (Hospitality background would be an added advanatge)
- Passionate about providing excellent service to our internal and external clients
- Willing to go the exra mile
- Driven to suceed and enjoy problem solving
- Ability to build and maintain positive relationships with various stakeholders
- Ability to determine customer needs and provide appropriate solutions, setting expectations with customers